SoulCast Software

Some basic info about the new SoulCast software

• By using the SoulCast streaming app, you can broadcast high quality live stream in 16:9 resolutions with smooth video and sound
• You can broadcast either by using a new technology (WebRTC) or the well-known Flash method. You decide. We recommend choosing WebRTC for the best streaming quality.
• The SoulCast app works directly from your browser, no software has to be installed.

Recommended setup and browser

• Please use Windows 7, 8 or 10 for broadcasting with the SoulCast streaming app.
• We strongly recommend you using a desktop PC instead of a notebook/laptop for your work because of performance and heat issues (notebooks will often downgrade performance in order to prevent damaging due to heat), also a desktop PC will most likely provide you a wider range of possibilities (e.g. upgrading hardware).
• The new streaming application is compatible with Google Chrome. Make sure to use the latest version of Google Chrome to go online. Download link for Google Chrome: download link
• Recommended webcams: for the best streaming quality, use of recommended webcams instead of your inbuilt-in cam. The recommended webcams are: Logitech c920, Logitech C930e, Logitech c922, Logitech C925e, Logitech BCC950 ConferenceCam

AdBlockers

Certain Ad blocker plugins may cause unusual operations. We advise you to turn off such ad blockers or set Soulcams as an exception in the ad blocker extension settings.

Click here to learn how to do it with the most popular Adblockers: How to disable adblockers

How to go online with SoulCast

HDS stream (WebRTC)

We recommend going online with the WebRTC version for the best streaming quality.

1. After logging into your performer account, you can choose from two options to go online. Choose 'Start Stream New SoulCast'.
2. A new pop-up window will appear, this is the SoulCast streaming app.
3. System will start to analize and detect your audio and video devices. Meantime, your browser might request you to allow access to SoulCams to use your cam and microphone. Choose 'Allow'.

Note: if it is the first time you are opening SoulCast, it might take a while till system dedects all your audio and video devices. Please be patient. This procedure is usually fast after the first usage of SoulCast.

Important: if the audio and video detecting procedure does not finish from itself, it means that you probably have an ad blocker software preventing it. Please disable your ad blocker software when you use SoulCast or set SoulCams as an exception in the ad blocker settings. Click here to learn how to disable the most popular adblockers

4. Once the system could detect all your audio and video devices, the Streaming settings panel will come up where you can choose the desired audio and video source and the streaming presets (read more about streaming presets here)

5. Once you finished, hit 'Save settings'. The 'Streaming settings' panel will disappear and you are ready to go online. In order to do so, hit the 'Go online' green button at the top-left part of the window.

Flash

In order to stream using the Flash method, make sure to have the latest Adobe Flash Player installed on your computer. Chrome comes with a built-in flash player but for other browsers, you may install or update it if necessary from here: http://get.adobe.com/flashplayer/

In order to broadcast in Flash, click on 'Start stream (Flash)' in your performer area.

Then click on 'Enable Adobe Flash Player' and hit 'Allow' and 'Remember'.

You should see your camera stream in the preview window. If everything is set correctly, you can start broadcasting by hitting the 'Go online' button.

Reporting bugs

As the first version is in beta test, you might experience minor bugs. If you see any unusual operation, bugs help our work by filling out the SOULCAST BUG REPORT PAGE

Also, if any have any suggestions, comments, please just contact us at support@soulcams.com

Streaming settings

You can select from the following 16:9 (widescreen) resolutions and from the following presets:

• 16:9 - Low (640x360, 500 kbit)
• 16:9 - Medium (960x540, 800 kbit)
• 16:9 - High (1280x720, 1500 kbit)

Note: if you use a camera splitter software (e.g SplitCam, ManyCam, etc), use the same resolution in the splitter settings for the best streaming quality.

New and/or extended features

• Emotions: wider range of emotions. You can choose from predefined emotion themes or start typing a desired emotion.
• 'Clear messages' feaure: by hitting this button you can clear your chat interface. So what the visitors typed to you can be erased from the main free chat.
• User list: at the top of the user list, you can see the total number of guests, basic members, active and VIP members in your room and the list of visitors beneath.
• New text colours:

guests	users without a registration (guests) get the 'guest' tag + a 5-digit number, e.g. guest00001, guest10523, etc	light grey	guest01234: I am a guest. This is how you and other users will see my text in your room
basic members	= free members. They signed up but have not purchased credits yet	dark grey	jonnybravo: I am a basic member. This is how you and other users will see my text in your room
active members	those members who bought credits at least once on SoulCams and they have an approved transaction during the last 30 days	dark blue + bold	jonnybravo: I am an active member. This is how you and other users will see my text in your room
active members	those members who bought credits at least once on SoulCams but they purchased credits more than 30 days ago	light blue	jonnybravo: I am an active member. This is how you and other users will see my text in your room
VIP members	members who signed up for our VIP program. They are usually highly appreciated and high-spending members	orange + bold	jonnybravo (VIP): I am a VIP member. This is how you and other users will see my text in your room
Performers	Performers with approved registration who can go online	red + bold	MystiqueMilla: Hello, my name is Milla. I am a performer. This is how users will see my text in my room
System notes	special system notes about your connection, alerts, notifications when you receive tips etc	cyan with black font	SYSTEM: You are now ONLINE! Now connecting to streaming server ..

Clicking on a visitor with right mouse button the following actions can be taken:

• Mute: you can mute the selected visitor. This feature is almost the same as 'kick' in the old SoulCams model software. The text he types to you will not appear in your chatroom and the other users won't see it either.
• Ban: use it for harassing visitors. The selected user will be banned from your room for 3 hours.
• PM: same as 'invite' = 'free private conversation'. By clicking on a user in the User list, you can use the 'PM' feature. PM stands for 'Private Message'. If you 'PM' a user, you still will be in free chat but your conversation will be separated from the main free chat, so nobody else will see what you type to each other. You can select between the tabs, so while you talk with a viewer in PM, you still can type to the main free chat as well by clicking on the 'CHAT' tab and you can talk with more 'PM' -ed users separately. Note: only active and VIP members can be 'PM'-ed and there is no time limitation how long a user can stay in PM mode, however you can un-PM the user any time by clicking on the 'x' at the top right corner of the tab.

Model software notification sounds

Here you can check out the notification sounds provided by the SoulCams Model application that you can hear while you are online. Click on the 'loudspeaker icon' to listen to the sounds.

notification sound	listen	description
receiving tip		you can receive tips and virtual gifts from members while you are online in free chat area, hidden cam mode and private chat also and even if you are offline. You will hear this notification sound when you receive virtual gifts from members while you are online.
private start		if a member takes you to private chat (standard or 1on1) chat you will hear this sound.
Spy mode start		while you are in 'hidden cam' mode or in private with a member already other members can use the Spy mode to peek in your room (they cannot chat, just watch). Once you have a member peeking you will hear this sound.
Spy mode end		if the member using the voyeur function leaves your room you will hear this sound
favourite member join		when followed (marked as favorite) members enter your chat room.
VIP member enters		when a VIP member enters your room.
disconnection		If you are online and you get disconnected (e.g due to internet connection issues, etc) you will hear this sound.

Removed features

• Break function: you could stay online but indicate that you are away on break. Due to the low interest of this feature, it is not implemented in the SoulCast model application.
• Wishlist: due to the lack of interest of this feature, it will not show up in the new model application.

WHILE YOU ARE ONLINE

• 'Go Online / Go Offline': if you would like to go offline please always click here. Make sure that you do not close the SoulCast app with the 'X' at the top-right corner of the window as you may stuck online then
• Messages: you will be directed to your inbuilt-message center by clicking on it. A small number will indicate the number of your unread messages in SoulCast. If there is no number, it means that you do not have unread messages. You can read more about the 'Messages' feature here: Messages
• Mute Mic: if you chose an audio device when starting SoulCast, you can mute/unmute it by using this button. We advise you to leave your audio on (unmuted) as much as possible. Models with sound are usually more successful.
• 'Hide Cam': if you would like to stay online but you wish to hide your free camera feed from the visitors then click here. To understand what 'Members only mode' means exactly, how it works please read the 'Members only mode' section
• Microphone icon: if you could set up your microphone successfully when you came online then you can enable or disable your mic by this icon
• 'Break mode': if you would like to take a short break but you would not like to go offline you can use this feature. Please read more about it under the Break function section
• '2 persons'icon: this button will redirect you to the 'Send invitation mails' section where you can use our email sending system to refer members or fellow performers.
• 'Profile page button': you can reach your performer account by clicking on this icon.

• Awards: models and chat hosts can win on a special awards game. Here you can see the actual rankings and if you participate in it or not. You can read more about the model awards on the following link
• Contest: you can check out the current model contest here (conditions, prizes)
• Rating: here you can see the ranks of the actual model contest
• Wishlist: There is a 'wishlist' menu in your performer account but you can check out the members' latest wishes here also. Clicking on the 'Reply' button you will be directed to the inbuilt message center and you can reply to the member's wish. Please read more about it under the Wishlist section
• Messages: the last 10 messages you got from the members or from us will appear here. Clicking on the message the whole message text will appear. If you click on the 'Reply' text then you will be directed to your performer area where you can answer to the message. You can read more about it under Messages section

• Double 'A': you can change font size here
• 'T': You can use the quick texts here. Please read more about it under the Sender Quick section
• 'S': when users enter your chat room a welcome message appears first at the top of your chat. Here you can see what your 'welcome' message is and clicking on the 'edit' button you will be redirected to your performer account where you can change this text.
• 'clock icon': click on this icon if you would like to see the exact times (hour-minute-second) of your and the visitors' messages in the chat area.
• 'scores icon': you can turn off and on the SoulCams model application notification sounds here.
• Mute button: by clicking here you can mute either guests or basic members or both.

Visitor list, talking to the visitors, chatting with them

• There are two columns where you will see the list of the users in your room. Members will appear at the top of both charts, below them the guests are.
• If you would like to know more about the visitors types, the way the different type of users appear in the Model software and the colour they write in the chat field please read the Visitors types and how they appear and write in the SoulCams model application section.
• The main free chat is the best place for showing yourself to the members or the future customers (guests). Reply to their questions, chat with them, introduce yourself more times if possible as newer and newer clients will arrive to your room who would like to get to know you better. All users in your free chat room can read what you type, they see each other' s typing also.

Free private Conversation

If you would like to talk with a user separately in free chat then you can invite him to free private conversation. This means that you are still in free chat but your conversation will be separated from the main free chat, so nobody else will see what you type to each other. This is a great way for models to get to know customers better and it is a unique feature of SoulCams. You can select between the tabs, so while you talk with a viewer in private conversation you still can type to the main free chat as well by clicking on the 'FREE CHAT' tab and you can talk with more invited users separately.

Visitors types and how they appear and write in the SoulCams Model Application

There are four levels of user statuses on SoulCams, these are: Guests, New members, Active members and VIP members.

• Guests: instead of guest01, guest02 etc they get random names consisting of two tags, e.g. 'Creeper Forest' and they will write in grey. Please pay special attention to the guests since they will be the future members. Talk to them and encourage them to register as a member, buy credits and take you to private show. Also note that some members browse the site as a guest first and they log into their account only later, so there might be guests in your room who are members already, they just did not log into their account. It is also important to note that when SoulCams buys traffic to the site they will appear as guests first, please do your best to reply to them as well, you have an important role in converting them to paying members.
• Basic members: they are the members who registered on the site (choosing a username, adding an email address) but did not buy credits yet. Their member ID and what they write will appear in green. Please pay special attention to them since they already did the first step to take you to private, they just need to buy credits.
• Active Members: they are the members who bought credits at least once. Their member ID and what they write will appear in green.
• VIP Members: the highest level of membership. Their member ID and what they write will appear in yellow. VIP members are highly appreciated members on the site, they usually buy credits regularly and spends a lot so it is recommended to pay special attention to them.

Model application actions with a user

Choose a desired viewer in the visitor list and click on his name with left mouse button. A new window will appear with several options:

• Invite: clicking on the 'invite' word you can invite the user to free private conversation. Please read more about this feature under the Free private conversation section.
• Profile: members can decide to fill out their profile page including images also if they uploaded any. Clicking on it you will be directed to 'Members' menu and you will see the member's profile page. Please read more about it under the MEMBERS section.
• Notes: you can take notes about members here and you can check out the previous notes also you wrote about the chosen member. It is a very useful feature that helps you to remember the most important details of the member. Please read more about it under the Notes section
• Kick, Ban: if you have issues with a user in your room you have the right or kick or ban him. By using the kick feature you kick out the member from your room but he will be able to return, while banning the user will ban him for 3 hours from your room. Note: members using different IPs might be back to your room even if you ban them. If you have any such cases please report it to us so we could act accordingly.
• Mark as favorite: you can mark a member favorite with this option. Next time if the member enters your room a heart icon will appear before his member ID, so you will know that you marked him as favorite and you need to pay special attention to him.
• Rank: here you can see the member's actual rank in Member Awards. So if let's say you see the number 3 as 'rank' then it means that currently the member is the third one in the awards. Note: members have the option to hide their current rank from models.