Difference between revisions of "SoulCast Software"

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= Some basic info about the new SoulCast software =
+
This is a detailed description about the SoulCast app.
 +
 
 +
If you have questions, you can contact us any time at '''support@soulcams.com''' and we will get back to you shortly.
 +
 
 +
In case you experience any unusual operation, bugs please report it to us by filling out the [https://goo.gl/forms/FWP6Nd7ekSn3OWBC3 SOULCAST BUG REPORT PAGE].
 +
 +
= About SoulCast app =
  
 
* By using the SoulCast streaming app, you can broadcast high quality live stream in 16:9 resolutions with smooth video and sound
 
* By using the SoulCast streaming app, you can broadcast high quality live stream in 16:9 resolutions with smooth video and sound
−
* You can broadcast either by using a '''new technology (WebRTC)''' or the well-known '''Flash method'''. You decide. We recommend choosing WebRTC for the best streaming quality.
+
* You can broadcast either by using a '''new technology (WebRTC)''' or '''OBS'''.
 
* The SoulCast app works directly from your browser, no software has to be installed.
 
* The SoulCast app works directly from your browser, no software has to be installed.
  
 
= Recommended setup and browser =
 
= Recommended setup and browser =
  
−
* Please use '''Windows 7, 8 or 10''' for broadcasting with the SoulCast streaming app.
+
* Please use '''Windows 10, Windows 11 or Mac''' for broadcasting
−
* We strongly recommend you using a '''desktop PC''' instead of a notebook/laptop for your work because of performance and heat issues (notebooks will often downgrade performance in order to prevent damaging due to heat), also a desktop PC will most likely provide you a wider range of possibilities (e.g. upgrading hardware).  
+
* We strongly recommend you using a '''desktop PC''' instead of a notebook/laptop for your work because of performance and heat issues (notebooks will often downgrade performance in order to prevent damaging due to heat). Also a desktop PC will most likely provide you a wider range of possibilities (e.g. upgrading hardware).  
−
* The new streaming application is compatible with '''Google Chrome'''. Make sure to use the latest version of Google Chrome to go online. Download link for Google Chrome: [https://www.google.com/chrome/browser/desktop/index.html download link]
+
* The new streaming application is compatible with all major browsers, still '''Google Chrome''' is the recommended. Make sure to use the latest versions of the browsers you have. Download link for Google Chrome: [https://www.google.com/chrome/browser/desktop/index.html download link]
−
* Recommended webcams: for the best streaming quality, use of recommended webcams instead of your inbuilt-in cam. The recommended webcams are: '''Logitech c920, Logitech C930e, Logitech c922, Logitech C925e, Logitech BCC950 ConferenceCam'''
+
* Recommended webcams: for the best streaming quality, use a recommended webcams instead of your inbuilt-in cam. The recommended webcams are: '''Logitech c920, Logitech C930e, Logitech c922, Logitech C925e, Logitech BCC950 ConferenceCam'''
  
 
= AdBlockers=
 
= AdBlockers=
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= How to go online with SoulCast =
 
= How to go online with SoulCast =
  
−
==HDS stream (WebRTC)==
+
==HDS stream (WebRTC or Janus)==
  
 
We recommend going online with the WebRTC version for the best streaming quality.
 
We recommend going online with the WebRTC version for the best streaming quality.
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5. Once you finished, hit 'Save settings'. The 'Streaming settings' panel will disappear and you are ready to go online. In order to do so, hit the 'Go online' green button at the top-left part of the window.
 
5. Once you finished, hit 'Save settings'. The 'Streaming settings' panel will disappear and you are ready to go online. In order to do so, hit the 'Go online' green button at the top-left part of the window.
  
−
==Flash==
+
==OBS (Open Broadcasting Software)==
 +
 
 +
Read more about OBS here: [https://wiki.soulcams.com/index.php?title=External_Encoders External Encoders]
  
−
In order to stream using the Flash method, make sure to have the '''latest Adobe Flash Player installed''' on your computer. Chrome comes with a built-in flash player but for other browsers, you may install or update it if necessary from here: http://get.adobe.com/flashplayer/
+
= Reporting bugs =
  
−
In order to broadcast in Flash, click on ''''Start stream (Flash)'''' in your performer area.
+
If you see any '''unusual operation, bugs help our work by filling out the [https://goo.gl/forms/FWP6Nd7ekSn3OWBC3 SOULCAST BUG REPORT PAGE]
  
−
Then click on ''''Enable Adobe Flash Player'''' and hit ''''Allow'''' and ''''Remember''''.
+
Also, if any have any suggestions, comments''', please just contact us at '''support@soulcams.com'''
  
−
You should see your camera stream in the preview window. If everything is set correctly, you can start broadcasting by hitting the 'Go online' button.
+
= Streaming presets =
  
 +
You can select from the following 16:9 (widescreen) presets:
  
−
[[File:Flash setting allow soulcast.png]]
+
* '''16:9 - High''' (1280x720, 1500 kbit)
 +
* '''16:9 - Very High''' (1920x1080, 2500 kbit)
  
−
= Reporting bugs =
+
Note: if you use a '''camera splitter software''' (e.g SplitCam, ManyCam, etc), use the same resolution in the splitter settings for the best streaming quality.
 +
 
 +
= While you are online =
 +
 
 +
This guide describes the buttons and functions you can see/use in SoulCast app.
  
−
As the first version is in beta test, you might experience '''minor bugs'''. If you see any '''unusual operation, bugs help our work by filling out the [https://goo.gl/forms/FWP6Nd7ekSn3OWBC3 SOULCAST BUG REPORT PAGE]  
+
* ''''Go Online / Go Offline'''': if you would like to go offline please always click on this button. Make sure not to close the app. with the 'X' at the top-right corner of the window as you may stuck online then
 +
* '''Messages''': you will be directed to your inbuilt-message center by clicking on this button. A small number will indicate the number of your unread messages in SoulCast. If there is no number, it means that you do not have unread messages. You can read more about the 'Messages' feature here: [https://wiki.soulcams.com/index.php?title=Performer_area#MESSAGES Messages]
 +
* '''Mute Mic''': if you chose an audio device when starting SoulCast, you can mute/unmute it by using this button. We advise you to leave your audio on (unmuted) as much as possible. Models with sound are usually more successful.
 +
* ''''Hide Cam'''': if you would like to stay online but you wish to hide your free camera feed from the visitors then click here. To understand what 'Hidden cam' means exactly, how it works please read the [https://wiki.soulcams.com/index.php?title=Online_Modes#Hidden_Cam_mode 'Hidden Cam mode' section]
 +
* ''''Bug report'''': Read more about it at the [https://wiki.soulcams.com/index.php?title=SoulCast_Software#Reporting_bugs Reporting Bugs section]
 +
* ''''Help'''': this is the official wiki page of SoulCast. You can read a detailed guide here.
 +
* ''''Settings'''': this is where you can choose the desired audio and video source and the streaming presets (read more about streaming presets [https://wiki.soulcams.com/index.php?title=SoulCast_Software#Streaming_settings here])
 +
* '''Status indicator''': please always make sure to check your online status here. These can be the followings: You are ONLINE; You are OFFLINE; Connecting...; Your cam is HIDDEN; You are on Private 
  
−
Also, if any have any suggestions, comments''', please just contact us at '''support@soulcams.com'''
 
  
−
= Streaming settings =
+
* '''Awards''': there is a constant Model Awards competition for models at SoulCams. Here you can see the actual rankings and if you participate in it or not and if yes, your actual point and current standing. You can read more about the model awards [https://wiki.soulcams.com/index.php?title=Model_Awards on the following link]
 +
* '''Cam2Cam''': if a member turns on his cam during a private show, you will see it here. If you have more members in private show and more than one switches on his cam then you will be able to select between the desired member you want to see the webcam of.
  
−
You can select from the following 16:9 (widescreen) resolutions and from the following presets:
 
  
−
* '''16:9 - Low''' (640x360, 500 kbit)
+
* ''''18'''': you can change font size here
−
* '''16:9 - Medium''' (960x540, 800 kbit)
+
*'''Clear messages''': you can clear your chat interface using this button. If you have a user in 'PM', note that the clearing will happen only at that interface you selected above by clicking on a desired tab (main chat or PM with a user). It is also important to note that using the 'clear messages' function will erase the text only in your application but will stay visible on the site.
−
* '''16:9 - High''' (1280x720, 1500 kbit)
+
* '''Mute chat''': you can mute either guests or basic members or both. It means that they will not be able to type anything in your room unless they become a paying member. The following text appears for them in this case: 'Guests / Basic members have been muted by the model. Create a 100% free member account in order to chat with your favorite models!'. Please use this function carefully as guests and basic members can become potential paying customers
 +
* '''Quick Texts''': you can compose sentences in advance and use them while you are online. You can edit these sentences in your performer account at menu: 'Settings' / 'Chat quicktexts'. Please read more about this useful feature at [https://wiki.soulcams.com/index.php?title=Performer_area#Chat_quicktexts Sender Quick section]
 +
* '''Emotions''': you can choose from predefined emotion themes or start typing a desired emotion
  
−
Note: if you use a '''camera splitter software''' (e.g SplitCam, ManyCam, etc), use the same resolution in the splitter settings for the best streaming quality.
+
==User list, action with users==
  
−
=Renamed features=
+
At the top of the user list, you can see the total number of guests, basic members, active and Fan club members in your room and the list of visitors beneath.
 +
You can do various actions with a selected user. Click on his name in the list and you can choose from the following:
  
−
* ''''Hide Cam'''' mode: same as 'Members only' mode.  
+
* '''Mute''': you can mute the selected visitor by using this option. If you mute a user, the text he types will not appear in your room (nor for you, nor for the other visitors in your room). He will not know that he is muted. You can unmute a user any time by clicking on him again and choosing 'unmute'.
−
* ''''PM'''': same as 'invite'. Inviting a user to a private conversation in free chat.
+
* '''Ban''': if you have an unwanted user in your room, you can ban him. Please use this option with care and rather report such users to us first. Use the ban option as a last solution if nothing else helps. If you ban a user, he will be banned from your room for 3 hours. It means that he will not be able to access your room at all.
−
* '''Spy mode''': same as Voyeur mode. When users can peek in your room while you are in either 'Hidden cam' mode or private session
+
* '''PM''': same as 'invite' = 'free private conversation'. PM stands for 'Private Message'. If you 'PM' a user, you still will be in free chat but your conversation will be separated from the main free chat, so nobody else will see what you type to each other. You can select between the tabs, so while you talk with a viewer in PM, you still can type to the main free chat as well by clicking on the 'CHAT' tab and you can talk with more 'PM' -ed users separately. Note: only active  members can be 'PM'-ed and there is no time limitation how long a user can stay in PM mode, however you can un-PM the user any time by clicking on the 'x' at the top right corner of the tab. Please read more about this feature here: [https://wiki.soulcams.com/index.php?title=Online_Modes#PM PM]
−
* '''Mute''': same as 'kick'. When you kick a user from your room.
+
* '''Profile''': members can fill out their profile page with various information as well as uploading images. By clicking on 'Profile', you will be directed to 'Members' menu and you will see the member's profile page. Please read more about it under the [https://wiki.soulcams.com/index.php?title=Performer_area#Members MEMBERS] section.
 +
* '''Notes''': you can take notes about members here and you can check out the previous notes also you wrote about the chosen member. It is a very useful feature that helps you to remember the most important details of the member. Please read more about it under the [https://wiki.soulcams.com/index.php?title=Performer_area#My_notes Notes section]
  
−
=New and/or extended features=
+
==User types, user colors==
  
−
* '''Emotions''': wider range of emotions. You can choose from predefined emotion themes or start typing a desired emotion.
+
You can see users with different colors. The following chart explains the meaning of these colors:
−
* ''''Clear messages'''' feaure: by hitting this button you can clear your chat interface. So what the visitors typed to you can be erased from the main free chat.
 
−
* '''User list''': at the top of the user list, you can see the total number of guests, basic members, active and VIP members in your room and the list of visitors beneath.
 
−
* '''New text colours''':
 
  
 
{| class="wikitable"
 
{| class="wikitable"
 
|-
 
|-
 
| style="text-align:left;" |  guests
 
| style="text-align:left;" |  guests
−
| style="text-align:left;" |  users without a registration (guests) get the ''''guest' tag + a 5-digit number,''' e.g. guest00001, guest10523, etc
+
| style="text-align:left;" |  users without a registration (guests) get the '''guest' tag + a 5-digit number,'' e.g. guest00001, guest10523, etc
−
| style="text-align:left;" |  light grey
 
 
| style="text-align:left;" |  <span style="color:#AFAFAF">guest01234: I am a guest. This is how you and other users will see my text in your room </span>
 
| style="text-align:left;" |  <span style="color:#AFAFAF">guest01234: I am a guest. This is how you and other users will see my text in your room </span>
−
|-
 
 
|-
 
|-
 
| style="text-align:left;" |  basic members
 
| style="text-align:left;" |  basic members
 
| style="text-align:left;" |  = free members. They signed up but have not purchased credits yet
 
| style="text-align:left;" |  = free members. They signed up but have not purchased credits yet
−
| style="text-align:left;" |  dark grey
 
 
| style="text-align:left;" |  <span style="color:#909090">jonnybravo: I am a basic member. This is how you and other users will see my text in your room</span>
 
| style="text-align:left;" |  <span style="color:#909090">jonnybravo: I am a basic member. This is how you and other users will see my text in your room</span>
 
|-
 
|-
 
| style="text-align:left;" |  active members
 
| style="text-align:left;" |  active members
 
| style="text-align:left;" |  those members who bought credits at least once on SoulCams and they have an approved transaction during the last 30 days
 
| style="text-align:left;" |  those members who bought credits at least once on SoulCams and they have an approved transaction during the last 30 days
−
| style="text-align:left;" |  dark blue + bold
 
 
| style="text-align:left;" |  '''<span style="color:#0064FF">jonnybravo: I am an active member. This is how you and other users will see my text in your room</span>'''
 
| style="text-align:left;" |  '''<span style="color:#0064FF">jonnybravo: I am an active member. This is how you and other users will see my text in your room</span>'''
 
|-
 
|-
 
| style="text-align:left;" |  active members
 
| style="text-align:left;" |  active members
 
| style="text-align:left;" |  those members who bought credits at least once on SoulCams but they purchased credits more than 30 days ago
 
| style="text-align:left;" |  those members who bought credits at least once on SoulCams but they purchased credits more than 30 days ago
−
| style="text-align:left;" |  light blue
 
 
| style="text-align:left;" |  '''<span style="color:#97D0DB">jonnybravo: I am an active member. This is how you and other users will see my text in your room</span>'''
 
| style="text-align:left;" |  '''<span style="color:#97D0DB">jonnybravo: I am an active member. This is how you and other users will see my text in your room</span>'''
 +
|-
 
|-
 
|-
 
| style="text-align:left;" |  VIP members
 
| style="text-align:left;" |  VIP members
−
| style="text-align:left;" |  members who signed up for our VIP program. They are usually highly appreciated and high-spending members
+
| style="text-align:left;" |  members who joined the SoulCams VIP program.  
−
| style="text-align:left;" |  orange + bold
 
 
| style="text-align:left;" |  '''<span style="color:#FF6F00">jonnybravo (VIP): I am a VIP member. This is how you and other users will see my text in your room</span>'''
 
| style="text-align:left;" |  '''<span style="color:#FF6F00">jonnybravo (VIP): I am a VIP member. This is how you and other users will see my text in your room</span>'''
 +
|-
 +
| style="text-align:left;" |  Fan Club members
 +
| style="text-align:left;" |  members who joined your Fan club and currently your Fan club member.
 +
| style="text-align:left;" |  '''<span style="color:#a233fd">jonnybravo (Fan): I am a Fan club member. This is how you and other users will see my text in your room</span>'''
 
|-
 
|-
 
| style="text-align:left;" |  Performers
 
| style="text-align:left;" |  Performers
 
| style="text-align:left;" |  Performers with approved registration who can go online
 
| style="text-align:left;" |  Performers with approved registration who can go online
−
| style="text-align:left;" |  red + bold
+
| style="text-align:left;" |  '''<span style="color:#CB1FCB">MystiqueMilla: Hello, my name is Milla. I am a performer. This is how users will see my text in my room</span>'''
−
| style="text-align:left;" |  '''<span style="color:#FF0000">MystiqueMilla: Hello, my name is Milla. I am a performer. This is how users will see my text in my room</span>'''
+
|-
 +
| style="text-align:left;" |  Support (Admin)
 +
| style="text-align:left;" |  when our Admin colleagues contact you
 +
| style="text-align:left;" | '''<span style="color:#4d8c57">Hello, SoulCams Support here, nice to meet you! Can I have your attention for a moment, please?</span>'''
 
|-
 
|-
 
| style="text-align:left;" |  System notes
 
| style="text-align:left;" |  System notes
 
| style="text-align:left;" |  special system notes about your connection, alerts, notifications when you receive tips etc
 
| style="text-align:left;" |  special system notes about your connection, alerts, notifications when you receive tips etc
−
| style="text-align:left;" |  cyan with black font
 
 
| style="text-align:left;" | <span style="color:#000a0a; background:#00e1e1"> '''SYSTEM''': You are now ONLINE! Now connecting to streaming server .. </span>
 
| style="text-align:left;" | <span style="color:#000a0a; background:#00e1e1"> '''SYSTEM''': You are now ONLINE! Now connecting to streaming server .. </span>
 
|-
 
|-
 
|}
 
|}
  
−
 
+
=SoulCast notification sounds=
−
Clicking on a visitor with right mouse button the following actions can be taken:
 
−
 
 
−
* '''Mute''': you can mute the selected visitor. This feature is almost the same as 'kick' in the old SoulCams model software. The text he types to you will not appear in your chatroom and the other users won't see it either.
 
−
* '''Ban''': use it for harassing visitors. The selected user will be banned from your room for 3 hours.
 
−
* '''PM''': same as 'invite' = 'free private conversation'. By clicking on a user in the User list, you can use the 'PM' feature. PM stands for 'Private Message'. If you 'PM' a user, you still will be in free chat but your conversation will be separated from the main free chat, so nobody else will see what you type to each other. You can select between the tabs, so while you talk with a viewer in PM, you still can type to the main free chat as well by clicking on the 'CHAT' tab and you can talk with more 'PM' -ed users separately. Note: only active and VIP members can be 'PM'-ed and there is no time limitation how long a user can stay in PM mode, however you can un-PM the user any time by clicking on the 'x' at the top right corner of the tab.
 
−
 
 
−
=Model software notification sounds=
 
  
 
Here you can check out the notification sounds provided by the SoulCams Model application that you can hear while you are online. Click on the 'loudspeaker icon' to listen to the sounds.
 
Here you can check out the notification sounds provided by the SoulCams Model application that you can hear while you are online. Click on the 'loudspeaker icon' to listen to the sounds.
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| ''description''
 
| ''description''
 
|-
 
|-
−
| style="text-align:left;" | '''receiving tip'''
+
| style="text-align:left;" | '''receiving tip/virtual gift'''
 
| style="text-align:left;" | [[image:Loudspeaker icon.png|35px|link=https://wiki.soulcams.com/images/4/49/SoundGift~1.ogg]]
 
| style="text-align:left;" | [[image:Loudspeaker icon.png|35px|link=https://wiki.soulcams.com/images/4/49/SoundGift~1.ogg]]
 
| style="text-align:left;" | you can receive tips and virtual gifts from members while you are online in free chat area, hidden cam mode and private chat also and even if you are offline. You will hear this notification sound when you receive virtual gifts from members while you are online.
 
| style="text-align:left;" | you can receive tips and virtual gifts from members while you are online in free chat area, hidden cam mode and private chat also and even if you are offline. You will hear this notification sound when you receive virtual gifts from members while you are online.
 
|-
 
|-
 +
| style="text-align:left;" | '''reaching Tip Goal'''
 +
| style="text-align:left;" | [[image:Loudspeaker icon.png|35px|link=https://wiki.soulcams.com/images/1/1a/Tip_goal_reached.ogg]]
 +
| style="text-align:left;" | Setting up your Tip goal is a great way to earn tokens. By this feature, you can announce a special public performance that you will put on if the desired number of tokens is reached. Members tip forward and once you reach a Tip Goal level, this sound will be played.
 +
|-     
 +
| style="text-align:left;" | '''Tip menu item tipped'''
 +
| style="text-align:left;" | [[image:Loudspeaker icon.png|35px|link=https://wiki.soulcams.com/images/3/3a/Snd-tipmenumatch.ogg]]
 +
| style="text-align:left;" | If you filled out your Tip menu and you receive a tip/virtual gifts a member for the price of your menu item, you will hear this sound.
 +
|-     
 
| style="text-align:left;" | '''private start'''
 
| style="text-align:left;" | '''private start'''
 
| style="text-align:left;" | [[image:Loudspeaker icon.png|35px|link=https://wiki.soulcams.com/images/5/5f/Privatestart_soulcams.ogg]]
 
| style="text-align:left;" | [[image:Loudspeaker icon.png|35px|link=https://wiki.soulcams.com/images/5/5f/Privatestart_soulcams.ogg]]
 
| style="text-align:left;" | if a member takes you to private chat (standard or 1on1) chat you will hear this sound.
 
| style="text-align:left;" | if a member takes you to private chat (standard or 1on1) chat you will hear this sound.
 +
|-
 +
| style="text-align:left;" | '''private end'''
 +
| style="text-align:left;" | [[image:Loudspeaker icon.png|35px|link=https://wiki.soulcams.com/images/0/04/Snd-end-show.ogg]]
 +
| style="text-align:left;" | you hear this sound when the private show finishes
 
|-
 
|-
 
| style="text-align:left;" | '''Spy mode start'''
 
| style="text-align:left;" | '''Spy mode start'''
 
| style="text-align:left;" | [[image:Loudspeaker icon.png|35px|link=https://wiki.soulcams.com/images/b/be/1_voyeurstart.ogg]]
 
| style="text-align:left;" | [[image:Loudspeaker icon.png|35px|link=https://wiki.soulcams.com/images/b/be/1_voyeurstart.ogg]]
−
| style="text-align:left;" | while you are in 'hidden cam' mode or in private with a member already other members can use the Spy mode to peek in your room (they cannot chat, just watch). Once you have a member peeking you will hear this sound.
+
| style="text-align:left;" | while you are in 'hidden cam' mode or in standard private with a member already, other members can use the Spy mode to peek in your room (they cannot chat, just watch). Once you have a member peeking you will hear this sound.
 
|-
 
|-
 
| style="text-align:left;" | '''Spy mode end'''
 
| style="text-align:left;" | '''Spy mode end'''
−
| style="text-align:left;" | [[image:Loudspeaker icon.png|35px|link=https://wiki.soulcams.com/images/e/ef/SoundVoyeurEnd~1.ogg]]
+
| style="text-align:left;" | [[image:Loudspeaker icon.png|35px|link=https://wiki.soulcams.com/images/0/04/Snd-end-show.ogg]]
−
| style="text-align:left;" | if the member using the voyeur function leaves your room you will hear this sound
+
| style="text-align:left;" | if the member using the spy leaves your room you will hear this sound
 
|-
 
|-
 
| style="text-align:left;" | '''favourite member join'''
 
| style="text-align:left;" | '''favourite member join'''
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|-
 
|-
 
| style="text-align:left;" | '''VIP member enters'''
 
| style="text-align:left;" | '''VIP member enters'''
 +
| style="text-align:left;" | [[image:Loudspeaker icon.png|35px|link=https://wiki.soulcams.com/images/3/34/Vip_member_enters.ogg]]
 +
| style="text-align:left;" | when a VIP member enters your room.
 +
|-
 +
| style="text-align:left;" | '''Fan club member enters'''
 
| style="text-align:left;" | [[image:Loudspeaker icon.png|35px|link=https://wiki.soulcams.com/images/8/84/Snd-vip.ogg]]
 
| style="text-align:left;" | [[image:Loudspeaker icon.png|35px|link=https://wiki.soulcams.com/images/8/84/Snd-vip.ogg]]
−
| style="text-align:left;" | when a VIP member enters your room.
+
| style="text-align:left;" | when a Fan club member enters your room.
 
|-
 
|-
 
| style="text-align:left;" | '''disconnection'''
 
| style="text-align:left;" | '''disconnection'''
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| style="text-align:left;" | If you are online and you get disconnected (e.g due to internet connection issues, etc) you will hear this sound.  
 
| style="text-align:left;" | If you are online and you get disconnected (e.g due to internet connection issues, etc) you will hear this sound.  
 
|}
 
|}
−
 
−
= Removed features =
 
−
 
−
* '''Break function''': you could stay online but indicate that you are away on break. Due to the low interest of this feature, it is not implemented in the SoulCast model application.
 
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* '''Wishlist''': due to the lack of interest of this feature, it will not show up in the new model application.
 
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= While you are online =
 
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=WHILE YOU ARE ONLINE=
 
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If you could go online successfully you will see your live camera feed (if not then you most probably could not set up your cam properly or your camera is not enabled in the Flash Player settings)
 
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* ''''Click here to go offline'''': if you would like to go offline please always click here. Make sure that you do not close the model software with the 'X' at the top-right corner of the window as you may stuck online then.
 
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* ''''You are online'''': The big green text will always indicate your online status
 
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* ''''Click here to switch Members only mode'''': if you would like to stay online but you wish to hide your free camera feed from the visitors then click here. To understand what 'Members only mode' means exactly, how it works please read the [https://wiki.soulcams.com/index.php?title=Online_Modes#MEMBERS_ONLY_MODE 'Members only mode' section]
 
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* '''Microphone icon''': if you could set up your microphone successfully when you came online then you can enable or disable your mic by this icon
 
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* ''''Break mode'''': if you would like to take a short break but you would not like to go offline you can use this feature. Please read more about it under the [https://wiki.soulcams.com/index.php?title=Online_Modes#Break_function Break function section]
 
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* ''''2 persons'icon''': this button will redirect you to the 'Send invitation mails' section where you can use our email sending system to refer members or fellow performers.
 
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* ''''Profile page button'''': you can reach your performer account by clicking on this icon.
 
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* '''Awards''': models and chat hosts can win on a special awards game. Here you can see the actual rankings and if you participate in it or not. You can read more about the model awards [https://wiki.soulcams.com/index.php?title=Model_Awards on the following link]
 
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*'''Contest''': you can check out the current model contest here (conditions, prizes)
 
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*'''Rating''': here you can see the ranks of the actual model contest
 
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*'''Wishlist''': There is a 'wishlist' menu in your performer account but you can check out the members' latest wishes here also. Clicking on the 'Reply' button you will be directed to the inbuilt message center and you can reply to the member's wish. Please read more about it under the [https://wiki.soulcams.com/index.php?title=Performer_area#Wishes_from_members Wishlist section]
 
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*'''Messages''': the last 10 messages you got from the members or from us will appear here. Clicking on the message the whole message text will appear. If you click on the 'Reply' text then you will be directed to your performer area where you can answer to the message. You can read more about it under [https://wiki.soulcams.com/index.php?title=Performer_area#MESSAGES Messages section]
 
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* '''Double 'A'''': you can change font size here
 
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* ''''T'''': You can use the quick texts here. Please read more about it under the [https://wiki.soulcams.com/index.php?title=Performer_area#Chat_quicktexts Sender Quick section]
 
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* ''''S'''': when users enter your chat room a welcome message appears first at the top of your chat. Here you can see what your 'welcome' message is and clicking on the 'edit' button you will be redirected to your performer account where you can change this text.
 
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* ''''clock icon'''': click on this icon if you would like to see the exact times (hour-minute-second) of your and the visitors' messages in the chat area.
 
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* ''''scores icon'''': you can turn off and on the SoulCams model application notification sounds here.
 
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* '''Mute button''': by clicking here you can mute either guests or basic members or both.
 
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==Visitor list, talking to the visitors, chatting with them==
 
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* There are two columns where you will see the list of the users in your room. Members will appear at the top of both charts,  below them the guests are.
 
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* If you would like to know more about the visitors types, the way the different type of users appear in the Model software and the colour they write in the chat field please read the [https://wiki.soulcams.com/index.php?title=SoulCams_Model_Application#Visitors_types_and_how_they_appear_and_write_in_the_SoulCams_Model_Application Visitors types and how they appear and write in the SoulCams model application] section.
 
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* The main free chat is the best place for showing yourself to the members or the future customers (guests). Reply to their questions, chat with them, introduce yourself more times if possible as newer and newer clients will arrive to your room who would like to get to know you better. All users in your free chat room can read what you type, they see each other' s typing also.
 
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===Free private Conversation===
 
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If you would like to talk with a user separately in free chat then you can invite him to free private conversation. This means that you are still in free chat but your conversation will be separated from the main free chat, so nobody else will see what you type to each other. This is a great way for models to get to know customers better and it is a unique feature of SoulCams. You can select between the tabs, so while you talk with a viewer in private conversation you still can type to the main free chat as well by clicking on the 'FREE CHAT' tab and you can talk with more invited users separately.
 
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==Visitors types and how they appear and write in the SoulCams Model Application==
 
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There are four levels of user statuses on SoulCams, these are: '''Guests, New members, Active members and VIP members.'''
 
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* '''Guests''': instead of guest01, guest02 etc they get random names consisting of two tags, e.g. 'Creeper Forest' and they will write in grey. Please pay special attention to the guests since they will be the future members. Talk to them and encourage them to register as a member, buy credits and take you to private show. Also note that some members browse the site as a guest first and they log into their account only later, so there might be guests in your room who are members already, they just did not log into their account. It is also important to note that when SoulCams buys traffic to the site they will appear as guests first, please do your best to reply to them as well, you have an important role in converting them to paying members.
 
−
* '''Basic members''': they are the members who registered on the site (choosing a username, adding an email address) but did not buy credits yet. Their member ID and what they write will appear in green. Please pay special attention to them since they already did the first step to take you to private, they just need to buy credits.
 
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* '''Active Members''': they are the members who bought credits at least once. Their member ID and what they write will appear in green. 
 
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* '''VIP Members''': the highest level of membership. Their member ID and what they write will appear in yellow. VIP members are highly appreciated members on the site, they usually buy credits regularly and spends a lot so it is recommended to pay special attention to them.
 
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==Model application actions with a user==
 
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Choose a desired viewer in the visitor list and click on his name with left mouse button. A new window will appear with several options:
 
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* '''Invite''': clicking on the 'invite' word you can invite the user to free private conversation. Please read more about this feature under the [https://wiki.soulcams.com/index.php?title=SoulCams_Model_Application#Free_private_Conversation Free private conversation] section.
 
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* '''Profile''': members can decide to fill out their profile page including images also if they uploaded any. Clicking on it you will be directed to 'Members' menu and you will see the member's profile page. Please read more about it under the [https://wiki.soulcams.com/index.php?title=Performer_area#Members MEMBERS] section.
 
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* '''Notes''': you can take notes about members here and you can check out the previous notes also you wrote about the chosen member. It is a very useful feature that helps you to remember the most important details of the member. Please read more about it under the [https://wiki.soulcams.com/index.php?title=Performer_area#My_notes Notes section]
 
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* '''Kick, Ban''': if you have issues with a user in your room you have the right or kick or ban him. By using the kick feature you kick out the member from your room but he will be able to return, while banning the user will ban him for 3 hours from your room. Note: members using different IPs might be back to your room even if you ban them. If you have any such cases please report it to us so we could act accordingly.
 
−
* '''Mark as favorite''': you can mark a member favorite with this option. Next time if the member enters your room a heart icon will appear before his member ID, so you will know that you marked him as favorite and you need to pay special attention to him.
 
−
* '''Rank''': here you can see the member's actual rank in Member Awards. So if let's say you see the number 3 as 'rank' then it means that currently the member is the third one in the awards. Note: members have the option to hide their current rank from models.
 

Latest revision as of 10:00, 26 April 2023

This is a detailed description about the SoulCast app.

If you have questions, you can contact us any time at support@soulcams.com and we will get back to you shortly.

In case you experience any unusual operation, bugs please report it to us by filling out the SOULCAST BUG REPORT PAGE.

About SoulCast app

  • By using the SoulCast streaming app, you can broadcast high quality live stream in 16:9 resolutions with smooth video and sound
  • You can broadcast either by using a new technology (WebRTC) or OBS.
  • The SoulCast app works directly from your browser, no software has to be installed.

Recommended setup and browser

  • Please use Windows 10, Windows 11 or Mac for broadcasting
  • We strongly recommend you using a desktop PC instead of a notebook/laptop for your work because of performance and heat issues (notebooks will often downgrade performance in order to prevent damaging due to heat). Also a desktop PC will most likely provide you a wider range of possibilities (e.g. upgrading hardware).
  • The new streaming application is compatible with all major browsers, still Google Chrome is the recommended. Make sure to use the latest versions of the browsers you have. Download link for Google Chrome: download link
  • Recommended webcams: for the best streaming quality, use a recommended webcams instead of your inbuilt-in cam. The recommended webcams are: Logitech c920, Logitech C930e, Logitech c922, Logitech C925e, Logitech BCC950 ConferenceCam

AdBlockers

Certain Ad blocker plugins may cause unusual operations. We advise you to turn off such ad blockers or set Soulcams as an exception in the ad blocker extension settings.

Click here to learn how to do it with the most popular Adblockers: How to disable adblockers

How to go online with SoulCast

HDS stream (WebRTC or Janus)

We recommend going online with the WebRTC version for the best streaming quality.

1. After logging into your performer account, you can choose from two options to go online. Choose 'Start Stream New SoulCast'.
2. A new pop-up window will appear, this is the SoulCast streaming app.
3. System will start to analize and detect your audio and video devices. Meantime, your browser might request you to allow access to SoulCams to use your cam and microphone. Choose 'Allow'.

Soulcast allow.png Soucast testing devices.png


Note: if it is the first time you are opening SoulCast, it might take a while till system dedects all your audio and video devices. Please be patient. This procedure is usually fast after the first usage of SoulCast.

Important: if the audio and video detecting procedure does not finish from itself, it means that you probably have an ad blocker software preventing it. Please disable your ad blocker software when you use SoulCast or set SoulCams as an exception in the ad blocker settings. Click here to learn how to disable the most popular adblockers

4. Once the system could detect all your audio and video devices, the Streaming settings panel will come up where you can choose the desired audio and video source and the streaming presets (read more about streaming presets here)

Soulcast streaming settings webrtc.png

5. Once you finished, hit 'Save settings'. The 'Streaming settings' panel will disappear and you are ready to go online. In order to do so, hit the 'Go online' green button at the top-left part of the window.

OBS (Open Broadcasting Software)

Read more about OBS here: External Encoders

Reporting bugs

If you see any unusual operation, bugs help our work by filling out the SOULCAST BUG REPORT PAGE

Also, if any have any suggestions, comments, please just contact us at support@soulcams.com

Streaming presets

You can select from the following 16:9 (widescreen) presets:

  • 16:9 - High (1280x720, 1500 kbit)
  • 16:9 - Very High (1920x1080, 2500 kbit)

Note: if you use a camera splitter software (e.g SplitCam, ManyCam, etc), use the same resolution in the splitter settings for the best streaming quality.

While you are online

This guide describes the buttons and functions you can see/use in SoulCast app.

  • 'Go Online / Go Offline': if you would like to go offline please always click on this button. Make sure not to close the app. with the 'X' at the top-right corner of the window as you may stuck online then
  • Messages: you will be directed to your inbuilt-message center by clicking on this button. A small number will indicate the number of your unread messages in SoulCast. If there is no number, it means that you do not have unread messages. You can read more about the 'Messages' feature here: Messages
  • Mute Mic: if you chose an audio device when starting SoulCast, you can mute/unmute it by using this button. We advise you to leave your audio on (unmuted) as much as possible. Models with sound are usually more successful.
  • 'Hide Cam': if you would like to stay online but you wish to hide your free camera feed from the visitors then click here. To understand what 'Hidden cam' means exactly, how it works please read the 'Hidden Cam mode' section
  • 'Bug report': Read more about it at the Reporting Bugs section
  • 'Help': this is the official wiki page of SoulCast. You can read a detailed guide here.
  • 'Settings': this is where you can choose the desired audio and video source and the streaming presets (read more about streaming presets here)
  • Status indicator: please always make sure to check your online status here. These can be the followings: You are ONLINE; You are OFFLINE; Connecting...; Your cam is HIDDEN; You are on Private


  • Awards: there is a constant Model Awards competition for models at SoulCams. Here you can see the actual rankings and if you participate in it or not and if yes, your actual point and current standing. You can read more about the model awards on the following link
  • Cam2Cam: if a member turns on his cam during a private show, you will see it here. If you have more members in private show and more than one switches on his cam then you will be able to select between the desired member you want to see the webcam of.


  • '18': you can change font size here
  • Clear messages: you can clear your chat interface using this button. If you have a user in 'PM', note that the clearing will happen only at that interface you selected above by clicking on a desired tab (main chat or PM with a user). It is also important to note that using the 'clear messages' function will erase the text only in your application but will stay visible on the site.
  • Mute chat: you can mute either guests or basic members or both. It means that they will not be able to type anything in your room unless they become a paying member. The following text appears for them in this case: 'Guests / Basic members have been muted by the model. Create a 100% free member account in order to chat with your favorite models!'. Please use this function carefully as guests and basic members can become potential paying customers
  • Quick Texts: you can compose sentences in advance and use them while you are online. You can edit these sentences in your performer account at menu: 'Settings' / 'Chat quicktexts'. Please read more about this useful feature at Sender Quick section
  • Emotions: you can choose from predefined emotion themes or start typing a desired emotion

User list, action with users

At the top of the user list, you can see the total number of guests, basic members, active and Fan club members in your room and the list of visitors beneath. You can do various actions with a selected user. Click on his name in the list and you can choose from the following:

  • Mute: you can mute the selected visitor by using this option. If you mute a user, the text he types will not appear in your room (nor for you, nor for the other visitors in your room). He will not know that he is muted. You can unmute a user any time by clicking on him again and choosing 'unmute'.
  • Ban: if you have an unwanted user in your room, you can ban him. Please use this option with care and rather report such users to us first. Use the ban option as a last solution if nothing else helps. If you ban a user, he will be banned from your room for 3 hours. It means that he will not be able to access your room at all.
  • PM: same as 'invite' = 'free private conversation'. PM stands for 'Private Message'. If you 'PM' a user, you still will be in free chat but your conversation will be separated from the main free chat, so nobody else will see what you type to each other. You can select between the tabs, so while you talk with a viewer in PM, you still can type to the main free chat as well by clicking on the 'CHAT' tab and you can talk with more 'PM' -ed users separately. Note: only active members can be 'PM'-ed and there is no time limitation how long a user can stay in PM mode, however you can un-PM the user any time by clicking on the 'x' at the top right corner of the tab. Please read more about this feature here: PM
  • Profile: members can fill out their profile page with various information as well as uploading images. By clicking on 'Profile', you will be directed to 'Members' menu and you will see the member's profile page. Please read more about it under the MEMBERS section.
  • Notes: you can take notes about members here and you can check out the previous notes also you wrote about the chosen member. It is a very useful feature that helps you to remember the most important details of the member. Please read more about it under the Notes section

User types, user colors

You can see users with different colors. The following chart explains the meaning of these colors:

guests users without a registration (guests) get the 'guest' tag + a 5-digit number, e.g. guest00001, guest10523, etc guest01234: I am a guest. This is how you and other users will see my text in your room
basic members = free members. They signed up but have not purchased credits yet jonnybravo: I am a basic member. This is how you and other users will see my text in your room
active members those members who bought credits at least once on SoulCams and they have an approved transaction during the last 30 days jonnybravo: I am an active member. This is how you and other users will see my text in your room
active members those members who bought credits at least once on SoulCams but they purchased credits more than 30 days ago jonnybravo: I am an active member. This is how you and other users will see my text in your room
VIP members members who joined the SoulCams VIP program. jonnybravo (VIP): I am a VIP member. This is how you and other users will see my text in your room
Fan Club members members who joined your Fan club and currently your Fan club member. jonnybravo (Fan): I am a Fan club member. This is how you and other users will see my text in your room
Performers Performers with approved registration who can go online MystiqueMilla: Hello, my name is Milla. I am a performer. This is how users will see my text in my room
Support (Admin) when our Admin colleagues contact you Hello, SoulCams Support here, nice to meet you! Can I have your attention for a moment, please?
System notes special system notes about your connection, alerts, notifications when you receive tips etc SYSTEM: You are now ONLINE! Now connecting to streaming server ..

SoulCast notification sounds

Here you can check out the notification sounds provided by the SoulCams Model application that you can hear while you are online. Click on the 'loudspeaker icon' to listen to the sounds.

notification sound listen description
receiving tip/virtual gift Loudspeaker icon.png you can receive tips and virtual gifts from members while you are online in free chat area, hidden cam mode and private chat also and even if you are offline. You will hear this notification sound when you receive virtual gifts from members while you are online.
reaching Tip Goal Loudspeaker icon.png Setting up your Tip goal is a great way to earn tokens. By this feature, you can announce a special public performance that you will put on if the desired number of tokens is reached. Members tip forward and once you reach a Tip Goal level, this sound will be played.
Tip menu item tipped Loudspeaker icon.png If you filled out your Tip menu and you receive a tip/virtual gifts a member for the price of your menu item, you will hear this sound.
private start Loudspeaker icon.png if a member takes you to private chat (standard or 1on1) chat you will hear this sound.
private end Loudspeaker icon.png you hear this sound when the private show finishes
Spy mode start Loudspeaker icon.png while you are in 'hidden cam' mode or in standard private with a member already, other members can use the Spy mode to peek in your room (they cannot chat, just watch). Once you have a member peeking you will hear this sound.
Spy mode end Loudspeaker icon.png if the member using the spy leaves your room you will hear this sound
favourite member join Loudspeaker icon.png when followed (marked as favorite) members enter your chat room.
VIP member enters Loudspeaker icon.png when a VIP member enters your room.
Fan club member enters Loudspeaker icon.png when a Fan club member enters your room.
disconnection Loudspeaker icon.png If you are online and you get disconnected (e.g due to internet connection issues, etc) you will hear this sound.
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