SoulCast Software

Some basic info about the new SoulCast software

• By using the SoulCast streaming app, you can broadcast high quality live stream in 16:9 resolutions with smooth video and sound
• You can broadcast either by using a new technology (WebRTC) or the well-known Flash method. You decide. We recommend choosing WebRTC for the best streaming quality.
• The SoulCast app works directly from your browser, no software has to be installed.

Recommended setup and browser

• Please use Windows 7, 8 or 10 for broadcasting with the SoulCast streaming app.
• We strongly recommend you using a desktop PC instead of a notebook/laptop for your work because of performance and heat issues (notebooks will often downgrade performance in order to prevent damaging due to heat), also a desktop PC will most likely provide you a wider range of possibilities (e.g. upgrading hardware).
• The new streaming application is compatible with Google Chrome. Make sure to use the latest version of Google Chrome to go online. Download link for Google Chrome: download link
• Recommended webcams: for the best streaming quality, use of recommended webcams instead of your inbuilt-in cam. The recommended webcams are: Logitech c920, Logitech C930e, Logitech c922, Logitech C925e, Logitech BCC950 ConferenceCam

AdBlockers

Certain Ad blocker plugins may cause unusual operations. We advise you to turn off such ad blockers or set Soulcams as an exception in the ad blocker extension settings.

Click here to learn how to do it with the most popular Adblockers: How to disable adblockers

How to go online with SoulCast

HDS stream (WebRTC)

We recommend going online with the WebRTC version for the best streaming quality.

1. After logging into your performer account, you can choose from two options to go online. Choose 'Start Stream New SoulCast'.
2. A new pop-up window will appear, this is the SoulCast streaming app.
3. System will start to analize and detect your audio and video devices. Meantime, your browser might request you to allow access to SoulCams to use your cam and microphone. Choose 'Allow'.

Note: if it is the first time you are opening SoulCast, it might take a while till system dedects all your audio and video devices. Please be patient. This procedure is usually fast after the first usage of SoulCast.

Important: if the audio and video detecting procedure does not finish from itself, it means that you probably have an ad blocker software preventing it. Please disable your ad blocker software when you use SoulCast or set SoulCams as an exception in the ad blocker settings. Click here to learn how to disable the most popular adblockers

4. Once the system could detect all your audio and video devices, the Streaming settings panel will come up where you can choose the desired audio and video source and the streaming presets (read more about streaming presets here)

5. Once you finished, hit 'Save settings'. The 'Streaming settings' panel will disappear and you are ready to go online. In order to do so, hit the 'Go online' green button at the top-left part of the window.

Flash

In order to stream using the Flash method, make sure to have the latest Adobe Flash Player installed on your computer. Chrome comes with a built-in flash player but for other browsers, you may install or update it if necessary from here: http://get.adobe.com/flashplayer/

In order to broadcast in Flash, click on 'Start stream (Flash)' in your performer area.

Then click on 'Enable Adobe Flash Player' and hit 'Allow' and 'Remember'.

You should see your camera stream in the preview window. If everything is set correctly, you can start broadcasting by hitting the 'Go online' button.

Reporting bugs

As the first version is in beta test, you might experience minor bugs. If you see any unusual operation, bugs help our work by filling out the SOULCAST BUG REPORT PAGE

Also, if any have any suggestions, comments, please just contact us at support@soulcams.com

Streaming settings

You can select from the following 16:9 (widescreen) resolutions and from the following presets:

• 16:9 - Low (640x360, 500 kbit)
• 16:9 - Medium (960x540, 800 kbit)
• 16:9 - High (1280x720, 1500 kbit)

Note: if you use a camera splitter software (e.g SplitCam, ManyCam, etc), use the same resolution in the splitter settings for the best streaming quality.

Renamed features

• 'Hide Cam' mode: same as 'Members only' mode.
• 'PM': same as 'invite'. Inviting a user to a private conversation in free chat.
• Spy mode: same as Voyeur mode. When users can peek in your room while you are in either 'Hidden cam' mode or private session
• Mute: same as 'kick'. When you kick a user from your room.

New and/or extended features

• Emotions: wider range of emotions. You can choose from predefined emotion themes or start typing a desired emotion.
• 'Clear messages' feaure: by hitting this button you can clear your chat interface. So what the visitors typed to you can be erased from the main free chat.
• User list: at the top of the user list, you can see the total number of guests, basic members, active and VIP members in your room and the list of visitors beneath.
• New text colours:

guests	users without a registration (guests) get the 'guest' tag + a 5-digit number, e.g. guest00001, guest10523, etc	light grey	guest01234: I am a guest. This is how you and other users will see my text in your room
basic members	= free members. They signed up but have not purchased credits yet	dark grey	jonnybravo: I am a basic member. This is how you and other users will see my text in your room
active members	those members who bought credits at least once on SoulCams and they have an approved transaction during the last 30 days	dark blue + bold	jonnybravo: I am an active member. This is how you and other users will see my text in your room
active members	those members who bought credits at least once on SoulCams but they purchased credits more than 30 days ago	light blue	jonnybravo: I am an active member. This is how you and other users will see my text in your room
VIP members	members who signed up for our VIP program. They are usually highly appreciated and high-spending members	orange + bold	jonnybravo (VIP): I am a VIP member. This is how you and other users will see my text in your room
Performers	Performers with approved registration who can go online	red + bold	MystiqueMilla: Hello, my name is Milla. I am a performer. This is how users will see my text in my room
System notes	special system notes about your connection, alerts, notifications when you receive tips etc	cyan with black font	SYSTEM: You are now ONLINE! Now connecting to streaming server ..

Clicking on a visitor with right mouse button the following actions can be taken:

• Mute: you can mute the selected visitor. This feature is almost the same as 'kick' in the old SoulCams model software. The text he types to you will not appear in your chatroom and the other users won't see it either.
• Ban: use it for harassing visitors. The selected user will be banned from your room for 3 hours.
• PM: same as 'invite' = 'free private conversation'. By clicking on a user in the User list, you can use the 'PM' feature. PM stands for 'Private Message'. If you 'PM' a user, you still will be in free chat but your conversation will be separated from the main free chat, so nobody else will see what you type to each other. You can select between the tabs, so while you talk with a viewer in PM, you still can type to the main free chat as well by clicking on the 'CHAT' tab and you can talk with more 'PM' -ed users separately. Note: only active and VIP members can be 'PM'-ed and there is no time limitation how long a user can stay in PM mode, however you can un-PM the user any time by clicking on the 'x' at the top right corner of the tab.

Model software notification sounds

Here you can check out the notification sounds provided by the SoulCams Model application that you can hear while you are online. Click on the 'loudspeaker icon' to listen to the sounds.

notification sound	listen	description
receiving tip		you can receive tips and virtual gifts from members while you are online in free chat area, hidden cam mode and private chat also and even if you are offline. You will hear this notification sound when you receive virtual gifts from members while you are online.
private start		if a member takes you to private chat (standard or 1on1) chat you will hear this sound.
Spy mode start		while you are in 'hidden cam' mode or in private with a member already other members can use the Spy mode to peek in your room (they cannot chat, just watch). Once you have a member peeking you will hear this sound.
Spy mode end		if the member using the voyeur function leaves your room you will hear this sound
favourite member join		when followed (marked as favorite) members enter your chat room.
VIP member enters		when a VIP member enters your room.
disconnection		If you are online and you get disconnected (e.g due to internet connection issues, etc) you will hear this sound.

Removed features

• Break function: you could stay online but indicate that you are away on break. Due to the low interest of this feature, it is not implemented in the SoulCast model application.
• Wishlist: due to the lack of interest of this feature, it will not show up in the new model application.