Refund policy

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We will only compensate/refund tokens in the amount proportionally determined in accordance to the price paid and problem effectively reported when any token is lost due to technical difficulties related to the Service. In case of quality complaints, We will assess the situation and decide whether any compensation (SoulCam Tokens) or a full monetary refund is due.

Refund requests must be sent via email to and should clearly state the reason for refund. All requests will be handled within 7 business days.