Difference between revisions of "Member FAQ"

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'''This is the official FAQ page for Members<br />
 
'''This is the official FAQ page for Members<br />
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=<font color="darkblue">'''<big>REGISTRATION</big>'''</font>=
 
=<font color="darkblue">'''<big>REGISTRATION</big>'''</font>=
  
 
==How can I go to private session, what do I need to do step by step?==
 
==How can I go to private session, what do I need to do step by step?==
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+
*First you need to '''create a member account''', you can sign up by clicking on the '''FREE SIGNUP!''' text at the top-right corner of the site or click  [https://www.soulcams.com/membersignup/ here]. Choose a username (this is the name performers will see when you enter their room), choose a password you will easily remember later and add a valid, working email address where you are available.<br>   
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If you would like to go to private session with a model then:<br>
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*If done then you will be redirected to the '''BUY TOKEN page.''' Please mind that as it is an online transaction you need to add your valid details in all cases for your own and our safety as well, transaction attempts with inappropriate details will be rejected!  
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*First you need to '''create a member account''', you can sign up by clicking on the '''FREE SIGNUP!''' text at the top-right corner of the site or click  [http://www.soulcams.com/membersignup/ here]. Choose a username (this is the name performers will see when you enter their room), choose a password you will easily remember later and add a valid, working email address where you are available.<br>   
+
*choose a token package then provide the owner of the credit card you wish to use, the credit card number, the CVV2 number and the expiry date of it. If done then click on '''FINISH''' and wait for the answer from the Billing Service Provider. The transaction may be approved or declined:
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*If done then you will be redirected to the '''BUY CREDIT page.''' Please mind that as it is an online transaction you need to add your valid details in all cases for your own and our safety as well, transaction attempts with inappropriate details will be rejected!  
+
*'''If your transaction was approved''' (check your balance at the top of the page) then you can '''go to private session''' with the models (Standard and One-On-One), use the '''SPY feature''' (peek in their room). If you open the model's live chat room then you can see the '''Start Show''' button above her live camera picture. If you click on it, a pop-up window will come up and you can decide if you wish to go to private '''with Standard mode or One-on-One way'''
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*choose a credit package then provide the owner of the credit card you wish to use, the credit card number, the CVV2 number and the expiry date of it. If done then click on '''FINISH''' and wait for the answer from the Billing Service Provider. The transaction may be approved or declined:
 
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*'''If your transaction was approved''' (check your balance at the top of the page) then you can '''go to private session''' with the models (Standard and One-On-One), use the '''VOYEUR function''' (peek in their room). If you open the model's live chat room then you can see the '''Start Show''' button above her live camera picture. If you click on it, a pop-up window will come up and you can decide if you wish to go to private '''with Standard mode or One-on-One way'''  
 
  
 
==I'm concerned about giving out my e-mail address.==
 
==I'm concerned about giving out my e-mail address.==
 +
SoulCams never shares or sells your registration information, including your email address (You can read more about our '''Privacy Policy''' [https://www.soulcams.com/privacypolicy.php here]), '''your email address is not displayed on our site, and our performers do not know your personal information'''. Of course, if you contact any of SoulCams' models and exchange your contact information, we can't prevent the chathost from sending you email, but that is your decision. In case you suspect that a model is sending you unsolicited emails (spam), please report it to us immediately. We have an '''internal messaging system''' which is free for all paid members, we suggest you use it instead of giving out your private e-mail address. We may also periodically use email to send you '''newsletters''' or special offers about the site. You can quit receiving newsletters from us any time. Also note that we send transaction confirmation emails to your registered email address, so it is really important to have a valid, working email address where you are available.
  
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SoulCams never shares or sells your registration information, including your email address (You can read more about our '''Privacy Policy''' [http://www.soulcams.com/privacypolicy.php here]), '''your email address is not displayed on our site, and our performers do not know your personal information'''. Of course, if you contact any of SoulCams' models and exchange your contact information, we can't prevent the chathost from sending you email, but that is your decision. In case you suspect that a model is sending you unsolicited emails (spam), please report it to us immediately. We have an '''internal messaging system''' which is free for all paid members, we suggest you use it instead of giving out your private e-mail address. We may also periodically use email to send you '''newsletters''' or special offers about the site. You can quit receiving newsletters from us any time. Also note that we send transaction confirmation emails to your registered email address, so it is really important to have a valid, working email address where you are available.
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==Is it safe to buy tokens?==
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+
Buying tokens is 100% secure, your transactions will be handled by the industry leading billing processors:  '''Shift4'' and 'Epoch''. Confidential information (your name, card details, ..) are transmitted via '''encrypted channels''' (look for the "closed padlock" icon in your browser). Any personal information collected from you is kept strictly confidential and is for the limited purpose of identity verification to protect SoulCams from abusive behavior. Any payment information collected will never be used to charge you for anything, unless you specifically authorize us to.
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==Is it safe to buy credits?==
 
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−
Buying credits is 100% secure, your transactions will be handled by the industry leading billing processor:  '''SecurionPay'''. Confidential information (your name, card details, ..) are transmitted via '''encrypted channels''' (look for the "closed padlock" icon in your browser). Any personal information collected from you is kept strictly confidential and is for the limited purpose of identity verification to protect SoulCams from abusive behavior. Any payment information collected will never be used to charge you for anything, unless you specifically authorize us to.
 
  
 
==The email address I gave at registration is wrong or not available any more. How can I add a new one?==
 
==The email address I gave at registration is wrong or not available any more. How can I add a new one?==
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Please log in to your member account and go to the '''SETTINGS''' menu. You can add your new email address where we send a confirmation link.
 
Please log in to your member account and go to the '''SETTINGS''' menu. You can add your new email address where we send a confirmation link.
  
 
==Where can I add the model's name who invited me to SoulCams.com?==
 
==Where can I add the model's name who invited me to SoulCams.com?==
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+
Models can send you their individual referral link to signup on SoulCams. Just use the link to sign up and our system will detect the referrer model (the referral links look like this:  https://www.soulcams.com/membersignup/?ref=XXXXX  where XXXXX is the Model's username).
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Models can send you their individual referral link to signup on SoulCams. Just use the link to sign up and our system will detect the referral model (the referral links look like this:  http://www.soulcams.com/membersignup/?ref=XXXXX  where XXXXX is the Model's username). You can also add manually the referrer model's performer username during the member account signup at the relevant field.
 
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=<font color="darkblue">'''<big>MEMBER ACCOUNT MANAGEMENT</big>'''</font>=   
 
=<font color="darkblue">'''<big>MEMBER ACCOUNT MANAGEMENT</big>'''</font>=   
 
          
 
          
 
==I forgot my username or password==
 
==I forgot my username or password==
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Click on the [http://www.soulcams.com/newpassword/?tag=member&ref=/online/ Forgot Password] link and we will send you a new password (you can change it later)
+
Click on the [https://www.soulcams.com/newpassword/?tag=member&ref=/online/ Forgot Password] link and we will send you a new password (you can change it later)
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==Where can I change my password?==
 
==Where can I change my password?==
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Log into your member account and click on SETTINGS menu to change your password. We recommend that you choose a strong password with the combination of letters and numbers.
 
Log into your member account and click on SETTINGS menu to change your password. We recommend that you choose a strong password with the combination of letters and numbers.
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==How can I check my account balance?==
 
==How can I check my account balance?==
−
 
+
Once you are logged in, check your balance '''at the top right corner of the page.'''
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Once you are logged in, check your balance '''at the top of the page.''' This is where you can see your normal balance and promotional credits balance.
 
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* '''The normal credit balance''': this shows your available balance after buying credits or getting extra credits from our usual member promotions (e.g. Buy 3, get 4)
 
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* '''Promotional credit balance''': we often reward our members with free credits. Learn more about promotional credits [http://wiki.soulcams.com/index.php?title=Member_FAQ#PROMOTIONAL_CREDITS here]
 
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==Am I allowed to give my member account password to any other person or to my favourite model?==
 
==Am I allowed to give my member account password to any other person or to my favourite model?==
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+
We record each login attempts of member accounts for security reasons. If any '''unusual IP appears in your login history''' we may put your account on hold and ask you to contact our Support Team for verification.
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We record each login attempts of member accounts for security reasons. If any '''unusual IP appears in your login history''' we will suspend your member account and ask you to contact our Support Team for verification (if you travel abroad and you log into SoulCams.com from a different country then we also may ask you some security questions to confirm your actual location for your own and our safety as well).<br />
+
It is your responsibility to '''keep your passwords safe''', if you give out your login information to anybody we cannot assure that your information will be protected. We also '''do not advise member to give out their password to models''', if the model uses the member account for bad purposes (e.g bothering other models) then both the model and the member account '''will automatically be suspended''' (blocked). '''Models who log into a member's account are not allowed to spend any tokens from the member account balance''', it is also prohibited for a model to vote, write messages, wishes with the member account. If it happens then we block both the model and the member account (in such cases contact us at support@soulcams.com, we will reactivate your member account and you will be asked to change your password to a new one.) Even if you have a serious relationship with a model we still do not recommend giving your password to models.
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It is your responsibility to '''keep your passwords safe''', if you give out your login information to anybody we cannot assure that your information will be protected. We also '''do not advise member to give out their password to models''', if the model uses the member account for bad purposes (e.g bothering other models) then both the model and the member account '''will automatically be suspended''' (blocked). '''Models who log into a member's account are not allowed to spend any credits from the member account balance''', it is also prohibited for a model to vote, write messages, wishes with the member account. If it happens then we block both the model and the member account (in such cases come to our [http://www.soulcams.com/freechat/supportchat.php Online Support], we will reactivate your member account and you will be asked to change your password to a new one.) Even if you have a serious relationship with a model we still do not recommend giving your password to models.
 
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==How long can I use my account?==
 
==How long can I use my account?==
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+
Once you create a Member account it will be available for life even if no purchase happens on it.
−
Once you create a Member account it will be available for life regardless if it is a free Member account or an active one (active Member account = where you made at least one transaction)
 
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==Can I create and use multiple member accounts? ==
 
==Can I create and use multiple member accounts? ==
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Yes, you may create as many member accounts as you wish.
 
Yes, you may create as many member accounts as you wish.
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==Can I change my member username?==
 
==Can I change my member username?==
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+
Unfortunately no, if you wish to have another member username, you can create a new one any time.
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No, if you wish to have another member ID (username) you can create a new one any time.
 
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==I got some gift credits from a Performer. How can I use them?==
 
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Occasionally we reward our models with gift credits that they can distribute among active members who made at least one transaction in the last 30 days (active member = member who made at least one transaction on the site). If you get gift credits then you can use them exclusively on the model you received the gift credits from (you cannot spend the gift credits on other models). Once you get gift credits from a performer you will get a message about it to your inbuilt message system. A separated sub-menu will list the models who you got gift credits from under the 'My page' main menu / 'Gift credits' sub-menu including the gift credit amount under their profile image (see an example image [http://wiki.soulcams.com/images/e/e1/New_menu_structure.jpg here]). Once you access a model's room you got gift credits from a green text will appear at the top-right corner of the page ('Gift credits from this performer: X'). If you have gift credits and you have positive credit balance also then if you take the model to private, your gift credit balance will be used first. If that becomes zero then your credit balance will be used for the rest of the private session. Please note that the gift credits can be used for taking the model you got the gift credits from '''to private session''' (both standards and 1on1 private), use the '''voyeur''' feature to peek in her room, or give her tips. Gift credits cannot be used for voting on models' images during special photo vote contests or purchasing their contents (image albums, audio files, prerecorded videos). Also note that you need to use the received gift credits in 30 days otherwise they will revert to the model.
 
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==I got some free private show minutes from a Performer. How can I use them?==
 
==I got some free private show minutes from a Performer. How can I use them?==
  
−
Spend more time in private show! Performers may give you free minutes that you can use exclusively in their room for private show. Once you get free minutes from a performer you will get a message both to your inbuilt message system and registered email address. You need to spend at least 8 uninterrupted minutes in private show in order to use the free minutes you got. You need to have at least one, successful transaction in the last 60 days in order to receive free minutes from models. Note: you have 16 days to use the received free minutes. If you miss it then it will revert to the model. A separated sub-menu will list the models who you got free minutes from under the 'My page' main menu / 'Free minutes' sub-menu. Once you access a model's room you got free minutes from, a green text will appear at the top-right corner of the page.
+
Performers may give you free minutes that you can use exclusively in their room for private show. Once you get free minutes from a performer you will get a message both to your inbuilt message system and registered email address. You need to spend at least 8 uninterrupted minutes in private show in order to use the free minutes you got. You need to have at least one, successful transaction in the last 60 days in order to receive free minutes from models. Note: you have 16 days to use the received free minutes. If you miss it then it will revert to the model. A separate sub-menu will list the models who you got free minutes from under the 'My page' main menu / 'Free minutes' sub-menu. Once you access a model's room you got free minutes from, a green text will appear at the top-right corner of the page.
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==I would like to get some extra credits, how can I receive some?==
 
−
Pay attention to our '''news''' as we usually provide opportunities for members to win extra credits. Become a VIP member and get bonus credits for every package you buy above 30! Read more about it at the [http://wiki.soulcams.com/index.php?title=Member_FAQ#If_I_am_a_VIP_member_how_many_extra_credits_can_I_get_for_credit_packages.3F If I am a VIP member how many extra credits can I get for credit packages?] section.
 
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==I have several usernames (accounts), can models realise that these all belong to me?==
 
  
 +
==I would like to get some extra tokens, how can I receive some?==
 +
Pay attention to our [https://www.soulcams.com/memberarea/news.php news] as we usually provide opportunities for members to gain extra tokens.
 +
==I have several usernames (accounts), can models realize that these all belong to me?==
 
No, models will not know about it, we never share any information (including your personal information) provided by you during the member account registration. The only way they can get more information about you if you share it with them. We recommend you never to share information like your real name, address, company you work with, e-mail address etc. with anyone on the internet.
 
No, models will not know about it, we never share any information (including your personal information) provided by you during the member account registration. The only way they can get more information about you if you share it with them. We recommend you never to share information like your real name, address, company you work with, e-mail address etc. with anyone on the internet.
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==I follow some models but I do not want to get notification emails if they come online, what can I do?==
 
==I follow some models but I do not want to get notification emails if they come online, what can I do?==
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+
Log in to your member account and click on 'Following'. Uncheck the 'Notification' box under the model's profile picture to get rid of the notification emails.
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Log in to your member account and click on 'Following'. Uncheck the 'Notify message' box under the model's profile picture to get rid of the notification emails.
 
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==How do I remove a Favorite Model?==
 
==How do I remove a Favorite Model?==
 +
Log into your member account, click on 'Following'. There are all the models you marked as favourite (follow). If you want to remove a performer then hit the '''Remove''' text under the performer's picture.
  
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Log into your member account, click on 'Following'. There are all the models you marked as favourite (follow). If you want to remove a performer then hit the '''Delete''' text under the performer's picture.
 
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==I'm banned from free chat. Why?==
 
==I'm banned from free chat. Why?==
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Please understand, that our models work hard to satisfy all customers, be kind with them and never ask for things they are not allowed to do and avoid being rude with them. It is the model's decision, they can ban guests from the free chat area if they feel like. If you think that a Model banned you without reason please contact us and we will investigate it.  
 
Please understand, that our models work hard to satisfy all customers, be kind with them and never ask for things they are not allowed to do and avoid being rude with them. It is the model's decision, they can ban guests from the free chat area if they feel like. If you think that a Model banned you without reason please contact us and we will investigate it.  
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==What am I allowed to do and what not while I am online?==
 
==What am I allowed to do and what not while I am online?==
  
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As a viewer you have to respect the online models so please be nice to them and do not make fun of them.  Usage of dirty words, bothering them, begging for free show continuously will not lead to anything and the models will ignore you or ban you from their chat room. If you have a problem with a model (the model was rude to you without reason / the model’s behavior was unacceptable) or maybe with an other member or guest then contact us and we will investigate it and do the necessary steps against the model (or the member). Bothering or annoying, trolling them make no sense, in such cases look for other models<br />       
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As a viewer you have to respect the online models so please be nice to them and do not make fun of them.  Usage of dirty words, bothering them, begging for free show continuously will not lead to anything and the models will ignore you or ban you from their chat room. If you have a problem with a model (the model was rude to you without reason / the model’s behavior was unacceptable) or maybe with an other member or guest then contact us and we will investigate it and do the necessary steps. Bothering or annoying, trolling them make no sense, in such cases look for other models<br />       
 
<br>     
 
<br>     
 
<ins>'''While you are online <font color="red">you are NOT allowed to:</font>'''</ins>
 
<ins>'''While you are online <font color="red">you are NOT allowed to:</font>'''</ins>
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* advertise any other webcam sites
 
* advertise any other webcam sites
 
* flood the chat room or disrupt other users in any way
 
* flood the chat room or disrupt other users in any way
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 +
==I see that some models have special badge. What do they mean exactly?==
 +
 
 +
We have introduced a new listing-page, which should give a better overview of the online models and make your choice easier by displaying special tags and badges. We can now also highlight certain models or events and list them accordingly.
 +
 
 +
*'''Model of the day:''' model(s) with the highest earning will get the badge and her profile picture will be listed on the first position.
 +
*'''Happy Birthday''': models with birthdays will receive the badge, together with a prominent position on our listing page.
 +
* '''Recommended tag''': this special tag is for the most talented and loyal models on SoulCams. Models with this tag will always appear on the top of the listing page.
 +
* '''New tag''': all new models get this tag automatically. It stays on in the first 8 hours of their online presence. The might need some encouragement and help from you!
 +
* '''HappyH''': models with the lowest per-minute price (15 tokens/min) are displayed with this badge. In most cases it is a promotion from the model and a way to drive more viewers to their room.
 +
* '''follow''': it means that you marked the model as favorite in the past (follow).
 +
*'''match''': you follow the model and she follows you too (you both marked each other as favorite)
  
 
==How do I cancel my membership at SoulCams.com?==
 
==How do I cancel my membership at SoulCams.com?==
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Please  [mailto:support@soulcams.com send us an email] from your registered e-mail address including your username. However, it is unnecessary to cancel your membership, since there are no recurring fees. Your credit card will not be charged unless you initiate a transaction.     
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Please  [mailto:support@soulcams.com send us an email] from your registered e-mail address including your username. However, it is unnecessary to cancel your membership, since there are no recurring fees. Your credit card will not be charged unless you initiate a transaction.
 
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==I want to unsubscribe from SoulCams newsletter, what do I have to do?==
 
==I want to unsubscribe from SoulCams newsletter, what do I have to do?==
 +
The easiest way is to disable Newsletter function is to click on menu 'SETTINGS' and uncheck the newsletter option. Alternatively you can  [mailto:support@soulcams.com send us an email] from your registered email address as well with 'unsubscribe from newsletter' request.
  
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The easiest way is to disable Newsletter function is to click on menu 'SETTINGS' and uncheck the newsletter option. Alternatively you can  [mailto:support@soulcams.com send us an email] from your registered email address as well with 'unsubscribe from newsletter' request.
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=<font color="darkblue">'''<big>COMMUNICATION WITH MODELS</big>'''</font>=     
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==How can I contact SoulCams.com?==
 
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There are several ways to contact us. Our [http://www.soulcams.com/freechat/supportchat.php Online Support] is ready to help you 24/7, alternatively you may  [mailto:support@soulcams.com send us an email] from your registered email address.
 
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=<font color="blue">'''<big>COMMUNICATION WITH MODELS</big>'''</font>=     
 
  
 
==How can I send messages to the models?==
 
==How can I send messages to the models?==
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+
If you are a paying member then models can send you messages and you can send them too at menu '''Messages'''. You can also enclose images, links and send them to models. Sending messages is totally '''free of charge''' on SoulCams!
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If you are a paying member then models can send you messages and you can send them too under menu '''MESSAGES''', this is totally '''free of charge'''. Under this message system you also can enclose pictures or video links to the models.
 
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==Can I get a notification when a performer is online?==
 
==Can I get a notification when a performer is online?==
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You can mark your favourite performers by clicking on the ''''Add to favorites'''' button in the chat panel. You will find your favourite performers under menu 'Following' in your member account. Any time your favorite model is online you will '''get an e-mail message'''. You can set the frequency of these notifications, by default you'll get one message per model every 24 hours.  
 
You can mark your favourite performers by clicking on the ''''Add to favorites'''' button in the chat panel. You will find your favourite performers under menu 'Following' in your member account. Any time your favorite model is online you will '''get an e-mail message'''. You can set the frequency of these notifications, by default you'll get one message per model every 24 hours.  
 
There is also an '''MSN-style pop-up''' that appears on the top-right corner of your browser.
 
There is also an '''MSN-style pop-up''' that appears on the top-right corner of your browser.
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=<font color="blue">'''<big>PRIVATE SHOWS, SHOW TYPES, PRICES, CONTENTS</big>'''</font>=   
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=<font color="darkblue">'''<big>PRIVATE SHOWS, SHOW TYPES, PRICES</big>'''</font>=   
  
 
==How much do I have to pay for a private show?==
 
==How much do I have to pay for a private show?==
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+
First of all you need to '''buy tokens''' to be able to go to private session. The private show prices are not fix prices, models can set the price-per-minute for their shows. Any time you plan to take a girl to private session, a pop-up window will notify you about the model's per-minute prices (standard and 1on1 privates).<br />  
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First of all you need to '''buy credits''' to be able to go to private session. The private show prices are not fix prices, models can set the price-per-minute for their shows. Any time you plan to take a girl to private session a pop-up window will notify you about the per-minute price of the model.<br />
+
You can always check the prices before entering a private show, click on '''Start private''' button and a '''pop up window will notify you about the models' prices''' and will also allow you to select between the two show types. Your tokens are deducted on '''per-second basis.''' You can peek behind closed chatrooms using our '''Spy''' feature which has a fixed price of '''10 tokens per minute.'''
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Let's say you bought 30 credits and you choose a model whose Standard Private per-minute price is: 1.99 credits / min.  It means that if you go to private show with your 30 credits you will be able to stay in private session for more than 15 minutes with the model (30 / 1,99 = 15,07). If the model's per-minute price is 2,49 credits / min for example then a 30 credits member account balance would last for more than 12 minutes (30 / 2,49 = 12,04).<br />  
 
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There are two ways you can take a model to private session: '''STANDARD''' and '''ONE-ON-ONE'''. Each option has different per minute prices, '''STANDARD''' mode can range '''from 1,99  to 9,49''' credits per minute while '''ONE-ON-ONE''' private varies between '''2,99 to 9,49''' credits per minute depending on the performers' setting.
 
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You can always check the prices before entering a private show, click on '''GO TO PRIVATE''' button and a '''pop up window will notify you about the Models' prices''' and will also allow you to select between the two show types. Your credits are deducted on '''per-second basis.''' You can peek behind closed chatrooms using our '''Voyeur''' feature which has a fixed price of '''0.99 credits per minute.'''
 
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==What is the difference between Standard and One-on-One private shows?==
 
==What is the difference between Standard and One-on-One private shows?==
 +
'''STANDARD private''' show usually has a lower price and more members can join in at the same time. Members can not see each others' chat or communicate with each other.
 +
'''ONE-ON-ONE''' private show has a higher price, but we guarantee that you can enjoy full intimacy with your favorite model. '''During a ONE-ON-ONE show no other members can join the show or peek in'''
  
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'''STANDARD private''' show has a lower price and 4 members can join in at the same time. Members can not see each others' chat or communicate with each other, so each member can only chat with the model.
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==What does SPY function mean?==
 +
While a model is '''hiding her cam''' (for example: she is having a private show with a member) you can '''peek in the show''' at a lower cost than the Standard and One-on-One private session. Spy mode has a '''fix price''' at all models: '''10 tokens / minute''' and available at those who enabled this function and are not in One-On-One private session.
 +
With spy feature you can '''watch and hear the live private show''' as if you were in a private session, the main difference is that you '''CANNOT have access to the private chat between the model and the member and you cannot type to the model.'''
 +
The button SPY is '''next to the Start private''' in the chatroom. The models can disable this function though.
  
−
'''ONE-ON-ONE''' private show has a higher price, but we guarantee that you can enjoy full intimacy with your favorite model. '''During a ONE-ON-ONE show no other members can join the show or peek in
+
==Why can't I use Spy mode in some performers' room?==
−
'''
+
You can use the spy feature if the model is NOT in free chat so if she is either in standard private with someone else or in 'Hidden cam' mode. The spy feature also must be enabled by the model. They can decide to disable it.
−
----
 
−
 
 
−
==What does VOYEUR function mean?==
 
−
 
 
−
While a model is '''hiding her cam''' (for example: she is having a private show with a member) you can '''peek in the show''' at a lower cost than the Standard and One-on-One private session. VOYEUR has a '''fix price''' at all models: '''0,99 credits / minute''' and available at those who enabled this function and are not in One-On-One private session.
 
−
With voyeur function you can '''watch and hear the live private show''' as if you were in a private session, the main difference is that you '''CANNOT have access to the private chat between the model and the member and you cannot type to the model.'''
 
−
The button saying VOYEUR is '''next to the Go To Private button''' in the chatroom. The models can disable this function though, so some of them might have this button inactive.
 
−
----     
 
−
       
 
−
==Why can't I use voyeur function at some Performers?==
 
−
 
 
−
You can use the voyeur function if the model is NOT in free chat (if she is in a private session) and it must be enabled by the model. Models have the right to decide to allow members to peek in their room or not, keep on searching and you surely will find models allowing voyeur function!
 
−
----
 
  
 
==I forgot to vote on the model after the private show, can I do it later?==
 
==I forgot to vote on the model after the private show, can I do it later?==
 +
To vote for a model you need to spend '''at least 10 minutes''' with them in private continuously (without interruption). Once you enter private, a '''VOTE button will appear''' on the top of the chat panel. A green bar will indicate if the 10 minutes have passed and the button will become active and you can vote for the model. You don't need to wait until the private show ends, however you can vote for the model after you quit the show in the '''Vote for a show''' menu in the menubar until midnight (Note: '''all times are GMT+2''').
  
−
To vote for a model you need to spend '''at least 5 minutes''' with them in private continuously (without interruption). Once you enter private, a '''VOTE button will appear''' on the top of the chat panel. A green bar will indicate if the 5 minutes have passed and the button will become active and you can vote for the model. You don't need to wait until the private show ends, however you can vote for the model after you quit the show in the '''Vote for a show''' menu in the menubar until midnight (Note: '''all times are GMT+2''').
+
==A model invited me to private conversation (PM), do I have to pay for that?==
−
----
+
No, that is '''absolutely free''', although the available '''time''' for standard members and guests '''is limited'''. '''Free private conversation means''' that the Model would like to '''separate you from the main free chat''' so others will not see your conversation. This is a great way for models to get customers know better. This feature is not the same as a private chat or private session!  
−
 
 
−
==A model invited me to private conversation, do I have to pay for that?==
 
−
 
 
−
No, that is '''absolutely free''', although the available '''time''' for standard members and guests '''is limited'''. '''Free private conversation means''' that the Model would like to '''separate you from the main free chat''' so others will not see your conversation. This is a great way for models to get customers know better. This feature is not the same as a private chat or private session! Tip: '''become a VIP member to enjoy the (free) private conversation feature with much more available time!'''
 
−
----
 
  
 
==What happens if I get disconnected during private show?==
 
==What happens if I get disconnected during private show?==
−
 
+
You will only be charged for the time spent in private. If you experience disconnections frequently please read the [https://wiki.soulcams.com/index.php?title=Member_FAQ#I_have_problem_viewing_the_live_feeds I have problem viewing the live feeds] section or [https://wiki.soulcams.com/index.php?title=Member_FAQ#CONTACT_US contact us] for help.
−
You will only be charged for the time spent in private. If you experience disconnections frequently please read the [http://wiki.soulcams.com/index.php?title=Member_FAQ#I_have_problem_viewing_the_live_feeds. I have problem viewing the live feeds] section or contact us for help.
 
−
----
 
  
 
==Can models in non-nude categories get naked?==
 
==Can models in non-nude categories get naked?==
−
 
 
According to our rules, models in the Flirt/Talk only category can get naked during a private show, however they are not obliged to do that. It is their choice but '''please always make sure you talk it over in the free chat area first''' to avoid conflicts.  
 
According to our rules, models in the Flirt/Talk only category can get naked during a private show, however they are not obliged to do that. It is their choice but '''please always make sure you talk it over in the free chat area first''' to avoid conflicts.  
−
----
 
  
 
==The model won't do what I asked for in private==
 
==The model won't do what I asked for in private==
−
 
 
Our models are free to decide what they will and will not do in private. Performers are not obligated to do anything you ask, but most are willing and happy to put on a show for you. '''The free chat is the perfect place to find out from the performer what she will and won't do.''' These are real people broadcasting from their homes live, and they will have different likes and dislikes.
 
Our models are free to decide what they will and will not do in private. Performers are not obligated to do anything you ask, but most are willing and happy to put on a show for you. '''The free chat is the perfect place to find out from the performer what she will and won't do.''' These are real people broadcasting from their homes live, and they will have different likes and dislikes.
 
Please mind always to check first what main category the Model is in. Models in '''GIRLS''' category '''has to perform a naked show in private session if you ask for it'''. '''Tell your detailed wishes to the models in free chat first''' and ask them if they are willing to do it or not in private show. If the model will not do in private session as promised, report it to us through [mailto:support@soulcams.com an email] and we will investigate it. '''Models in FRIENDSHIP main category''' are here for chatting, flirting, they do not have to perform a nude show, although if the model tends to do it for you in private session then we will not punish her for it, it just depends on the model's decision. Please check the model's bio page too you are interested in and read what they are willing to do in paid private chat. You can also use the 'WISHLIST' feature to find a model for your special request.
 
Please mind always to check first what main category the Model is in. Models in '''GIRLS''' category '''has to perform a naked show in private session if you ask for it'''. '''Tell your detailed wishes to the models in free chat first''' and ask them if they are willing to do it or not in private show. If the model will not do in private session as promised, report it to us through [mailto:support@soulcams.com an email] and we will investigate it. '''Models in FRIENDSHIP main category''' are here for chatting, flirting, they do not have to perform a nude show, although if the model tends to do it for you in private session then we will not punish her for it, it just depends on the model's decision. Please check the model's bio page too you are interested in and read what they are willing to do in paid private chat. You can also use the 'WISHLIST' feature to find a model for your special request.
−
----
 
−
 
−
=<font color="blue">'''<big>VIP MEMBERSHIP BENEFITS</big>'''</font>=
 
−
 
−
==What do i get as a VIP member?==
 
−
 
−
The biggest benefit you get being a VIP member is the opportunity '''to buy credits on our site without any daily limits and to get bonuses for every credit purchases.''' Consider that a VIP member is highlighted with '''yellow text''' in the chat rooms, therefore models will recognize you instantly. Models can invite users to private conversations in free chat, for free users and standard members the duration of invites is limited per day while '''VIP members can be invited for significantly longer time'''.<br /> 
 
−
----
 
−
 
−
==How much does it cost to become a VIP member? How does the subscribing process work?==
 
−
 
−
 
−
There are '''two VIP membership periods in a month''', these are:
 
−
<br />
 
−
*from '''1th''' till '''15th''' of each month
 
−
*from '''16th''' till the '''end of the month'''
 
−
<br />
 
−
The VIP status costs '''14.95 credits for a period'''. You can subscribe to the VIP program any time you wish and the fee of the VIP membership will change based on the day you join it and will be deducted from your member account credit balance (if you have sufficient funds on your member account). It means that the '''fee is determined on a day basis''', it will not cost 14.95 credits for you to become a VIP member if you join on the 3rd of a month for example (the fee will be calculated from the subscribing day till the end of the VIP membership period, check the length of the periods above).<br />
 
−
*When you subscribe to our VIP program then system will automatically renew your VIP membership at the beginning of the next VIP period (if you will not have enough credits on your member account balance then of course your VIP status will not be renewed). If for example you subscribed to VIP on the 6th of October then you are a VIP member till the 15th of October. On the 16th the system will renew your VIP membership (till the last day of the month) and deduct the fee of the new VIP period as well. If you do not want the system to automatically renew your VIP membership then you can easily disable his function with clicking on the *'''You can cancel your exclusive membership by clicking on this link''' text on the ''''MY VIP MEMBERSHIP'''' page.
 
−
*You can''' extend your VIP membership''' with one more period any time by clicking on the '''Extend Now!''' text on the 'MY VIP MEMBERSHIP' page.
 
−
----
 
−
 
−
==If I am a VIP member how many extra credits can I get for credit packages?==
 
−
 
−
The following chart shows the extra credits you can get as a standard and a VIP member.
 
−
<br />
 
−
<br />
 
−
{| border="1" cellpadding="1"
 
−
! scope="col" width="140" | ''PACKAGE PRICE''
 
−
! scope="col" width="160" | ''BASIC CREDIT PACKAGE''
 
−
! scope="col" width="220" | ''BONUS FOR STANDARD MEMBERS''
 
−
! scope="col" width="220" | ''BONUS FOR VIP MEMBERS''
 
−
|-
 
−
| '''29.99''' USD/EUR || '''24''' SoulCams credits || '''+ 2''' extra credits (='''26''' credits) ||'''+ 2''' extra credits (='''26''' credits)
 
−
|-
 
−
| '''59.99''' USD/EUR || '''48''' SoulCams credits || '''+ 6''' extra credits (='''54''' credits) ||'''+ 7''' extra credits (='''55''' credits)
 
−
|-
 
−
| '''79.99''' USD/EUR || '''64''' SoulCams credits || '''+ 8''' extra credits (='''72''' credits) ||'''+ 10''' extra credits (='''74''' credits)
 
−
|-
 
−
| '''99.99''' USD/EUR || '''80''' SoulCams credits || '''+ 12''' extra credits (='''92''' credits) ||'''+ 15''' extra credits (= '''95''' credits)
 
−
|-
 
−
| '''159.99''' USD/EUR || '''128''' SoulCams credits ||'''+ 20''' extra credits (='''148''' credits) ||'''+ 24''' extra credits (= '''152''' credits)
 
−
|-
 
−
| '''299.99''' USD/EUR || '''240''' SoulCams credits || '''+ 45''' extra credits (='''285''' credits) ||'''+ 52''' extra credits (= '''292''' credits)
 
−
|-
 
−
|}
 
−
<br />
 
−
----
 
−
 
−
==If I have more member accounts do I have to become a a VIP member on each of them to get the credit packages with extra credits?==
 
−
Yes, this offer is valid for a certain member account.
 
−
----
 
−
 
−
=<font color="blue">'''<big>REFERRAL SYSTEMS</big>'''</font>=
 
−
 
−
==I heard that I can receive bonus credits for inviting models to the site. How does it work exactly?==
 
−
We will reward you with '''50 bonus credits''' and 600 seconds free voyeur after each referred model and on the top of that the models you refer will get 10% more share lifetime from the credits you spend in their room.
 
−
 
−
 
−
'''How to invite models?'''''
 
−
*First of all make sure that you are active member at us (active members = those who bought credits at least once)
 
−
*You need to send your own referral link to the models/chat hosts you would like to invite. Your individual referral link and the list of the models you invited can be found in your member account at 'My page' main menu and ’Referred models’ tab.
 
−
 
−
 
−
'''When do I get my 50 bonus credits and 600 seconds free voyeur?'''
 
−
*To avoid abusing the system we will credit the 50 credit bonus and the 600 seconds free voyeur to your account once the model reaches the first payout (they need to earn over $100 to get paid)
 
−
 
−
 
−
'''What benefits to mention for the models/chathosts I want to invite?'''
 
−
*Mention that SoulCams gives one of the best percentages for their models and chat hosts on the market
 
−
*They will get +10% share lifetime from the credits you spend in their room
 
−
*Unique atmoshpere, model-friendly support
 
−
*Easy site rules, no penalties or deductions
 
−
*Model awards and exciting performer contests with serious money prizes
 
−
----
 
−
 
−
==I read that I can receive bonus credits for inviting my friends to the site. How does it work?==
 
−
 
−
Refer new members to us and get 50 bonus credits and 10% of the referred members’ purchases lifetime! Yes, you read it right, as long as the members you refer buy credits on the site you will get 5% portion of their purchases! It is a great way to get extra credits from us lifetime only by inviting your friends to us!
 
−
 
−
 
−
'''''How should I invite members?'''''
 
−
 
−
* You can send invitation to your friends who you think might be interested
 
−
* You may post your individual referral link on your personal blog/site, social media (Twitter, Facebook, …)
 
−
 
−
 
−
'''''Rules:'''''
 
−
 
−
* You need to use your own referral link to invite members. Find the link in your member account at My page menu and Referred members sub-menu.
 
−
* The members you refer have to be new on SoulCams meaning that they did not make any transactions before on any accounts
 
−
 
−
 
−
'''''If I refer a member when will I get my one-time special bonus of 50 credits?'''''
 
−
 
−
In order to avoid abusing the system we will check the members you referred at the end of each period (16th and last day of each month) and credit the referral bonus of 50 credits to your member account in case the member purchases over 200 credits altogether.
 
−
 
−
 
−
'''''When and how do I get my 5% portion from the invited members’ purchases?'''''
 
−
 
−
We will check your referred members on the 16th and the last day of each month. The first time you will get the 5% commission is when the referred member purchases over 200 credits altogether. After that you will get your 10% share at the end of each period (1st of each month and the last day of each month)
 
−
----
 
−
 
−
=<font color="blue">'''<big>MEMBER AWARDS</big>'''</font>=
 
−
 
−
==How does the Member Awards work? How can I participate?==
 
−
 
−
Participate in our Member awards game and win bonus credits!
 
−
* You participate in the awards automatically as soon as you '''purchase at least 2 credit packages''' (regardless of the credit package bought) '''during the awards period.'''
 
−
* The game runs bi-weekly. Each awards '''starts at Saturday midnight''' and '''finishes 2 weeks later on Saturday midnight'''. ([http://www.timebie.com/timelocal/centraleuropeansummer.php Central European time]).<br /> 
 
−
* We distribute '''350 credits among 5 members''' and on the top of that the '''first 3 members''' collecting the most points in the awards game will be <span style="color:purple">highlighted on the site with purple color</span> (your member nick and your text in models' chatroom will appear in purple also)  for the next awards period (2 weeks)
 
−
* Note: in order to mke the awards game fair, '''the first 3 winners will be excluded from the following Award''', but of course they will be participating again in the next one.
 
−
<br />
 
−
See the ranks and prizes here:
 
  
−
{| border="1" cellpadding="1"
+
=<font color="darkblue">'''<big>VIP MEMBERSHIP</big>'''</font>=
−
! scope="col" width="10" | ''Rank''
 
−
! scope="col" width="100" | ''Prize''
 
−
|-
 
−
| <span style="color:purple">1.  || <span style="color:purple">'''150 credits'''</span>
 
−
|-
 
−
| <span style="color:purple">2.  || <span style="color:purple">'''80 credits'''</span>
 
−
|-
 
−
| <span style="color:purple">3.  || <span style="color:purple">'''60 credits'''</span> 
 
−
|-
 
−
| 4.  || '''40 credits'''
 
−
|-
 
−
| 5.  || '''20 credits'''
 
−
|-
 
−
|}
 
−
<br />
 
  
−
[https://www.soulcams.com/awards/memberrank.php Click here to see the current Member awards ranks!]
+
Please check out all the relevant information concerning the VIP status here: https://wiki.soulcams.com/index.php?title=VIP_membership
  
 +
=<font color="darkblue">'''<big>FAN CLUB</big>'''</font>=
  
−
In the member awards the followings will make your rank:
+
Models can set up their own Fan club and you can join and support the model on '''monthly basis by being a regular Fan club member of her!'''
  
−
* the time spent online on the site (time spent in chat rooms)
+
You can join the models' Fan Club on their profile ('Join my Fan Club' button) beneath their profile picture.
−
* the number of models marking you as favorite (during the current awards period)
 
−
* the sum of votes you cast after private sessions (in order to vote on models you need to spend at least 5 minutes in private uninterrupted)
 
−
* the sum of points got after the purchased credit packages (see the points below)
 
  
−
The exact multipliers of the above-mentioned factors are kept confidential in order to make the awards game exciting.
+
Please always check out the model's profile page first to know what he/she offers for the Fan club membership!
  
 +
Models are advised to '''upload unique images for Fan club members''' and fill out the special '''SoulCams Fan club interview'''. Once you become a Fan Club member of the selected model, you will see these contents on her profile. It is important to note that it is not mandatory for the models to upload images to the Fan Club folder or fill out the interview. However, they must provide something in exchange for your Fan club membership and they have to indicate and describe what they provide for Fan club members. They can offer you several other benefits based on their choice.
  
−
Either you are a standard member or a VIP member, you will get awards points for each credit package you buy. Note that you get your awards points after the bought credit packages only in case you bought at least 2 packages as it is a condition of getting into the Member awards.
+
Joining a Model's Fan club may cost '''299 tk/month; 499 tk/month or 999 tk/month''' based on the model's setting. This is the Fan Club membership for 30 days and it will be deducted from your member account token balance once you join the model's Fan club.
−
<br />
 
−
<br />
 
  
−
{| border="1" cellpadding="1"
+
After 30 days, you can '''renew the Fan club manually.'''
−
! scope="col" width="150" | ''credit package (normal member/VIP member)''
 
−
! scope="col" width="70" | ''awards points for normal members''
 
−
! scope="col" width="70" | ''awards points for VIP members''
 
−
|-
 
−
| '''26''' / '''26''' || 2,6 ||  3,9
 
−
|-
 
−
| '''54''' / '''55''' || 5,4 || 8,25
 
−
|-
 
−
| '''72''' / '''74'''  || 7,2 || 11,1
 
−
|-
 
−
| '''92''' / '''95''' || 9,2 || 14,25
 
−
|-
 
−
| '''148''' / '''152''' || 14,8 || 22,8
 
−
|-
 
−
| '''285''' / '''292''' || 28,5 || 43,8
 
−
|-
 
−
|}
 
−
<br />
 
  
 +
As a Fan Club member, your '''votes after private shows will count double''' for the model (in case you are not a VIP member. If you are a VIP and Fan club member too at the same time, your vote still will mean 1 x 'double' point for the model).
  
−
=<font color="blue">'''<big>PROMOTIONAL CREDITS</big>'''</font>=
+
You will see a list of your Fan club models by clicking on your member username and selecting ''''My fan club models'.''' The day counter at the bottom-right part of their thumbnail will indicate how many days there are left from your Fan club membership.
  
−
This type of credit will be distributed among active members from time to time and will allow you to start a private or voyeur session with any model of your choice.
+
=<font color="darkblue">'''<big>LUCKY TICKET</big>'''</font>=
  
−
As these credits will be calculated with a lower percentage, models can choose, if they allow or decline such privates. When entering a chat room of a model, the status will be displayed on top of the page together with the promotional credits balance.
+
Try your luck with SoulCams LUCKY TICKET and win bonus tokens! One lottery ticket has a fix price of 10 tokens.<br />
 +
When you buy a ticket, its price will be deducted from your member account balance. As soon as you win, it will be added to your member balance right away.
  
−
In case you would have multiple type of credit balance on your account (standard, gift credit and promotional credits), the system will always use the Promotional Credits first. During a private session, if one of the balances run low, the system will seamlessly switch to other remaining type of credits, so the private show will continue without interruption.
+
=<font color="darkblue">'''<big>FEATURES</big>'''</font>=  
−
 
 
−
 
 
−
 
 
−
=<font color="blue">'''<big>FEATURES</big>'''</font>=  
 
  
 
==Do cam2cam and voice2voice features have fee?==
 
==Do cam2cam and voice2voice features have fee?==
Line 386: Line 172:
 
----
 
----
  
−
==Is it possible to open SoulCams from my mobile phone?==
+
==Is it possible to open SoulCams from my mobile phone/tablet?==
  
−
Yes! Introducing SoulCams mobile, a user friendly and compact version of our original website. Although still in beta, you can chat, go private, peek behind closed chatrooms with the voyeur function and give tip to models. Currently supported mobile devices are [http://en.wikipedia.org/wiki/IPhone iPhones] and any device running [http://en.wikipedia.org/wiki/Android_%28operating_system%29 Android OS]. Credit purchase is also possible using mobile version. Your feedback is important to us, please report any bugs or ideas by [mailto:help@soulcams.com sending us an email]
+
Yes! You can chat, go private, peek behind closed chatrooms with the spy feature and give tip to models using the mobile version of the site. Token purchase is also possible using the mobile version. Unfortunately you cannot use the cam2cam and voice2voice features yet in privates however you can hear the performers' audio (sound).
−
----
 
  
−
=<font color="blue">'''<big>BILLING QUESTIONS</big>'''</font>=
+
=<font color="darkblue">'''<big>BILLING QUESTIONS</big>'''</font>=
  
−
==What cards do you accept for buying credits?==
+
==What cards do you accept for buying tokens?==
  
 
We currently accept any credit or debit card with a '''MasterCard'''; '''Visa'''; '''Discover, Diners and JCB logos'''.
 
We currently accept any credit or debit card with a '''MasterCard'''; '''Visa'''; '''Discover, Diners and JCB logos'''.
  
−
==Can I buy credits if I do not have a credit card?==
+
==Can I buy tokens if I do not have a credit card?==
  
 
Yes, you can. We have expanded our processors further giving even more and comfortable options to our members to top up their balance.
 
Yes, you can. We have expanded our processors further giving even more and comfortable options to our members to top up their balance.
Line 406: Line 191:
 
** USA, Canada, Australia, New-Zealand, Argentina, Mexico, Peru, Uruguay
 
** USA, Canada, Australia, New-Zealand, Argentina, Mexico, Peru, Uruguay
 
** Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, UK
 
** Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, UK
 +
* '''PayPal''': you can use your PayPal balance to buy tokens on SoulCams.
 +
* '''Wire (bank transfer)''': You can purchase SoulCams tokens by sending a Bank Wire Transfer directly to our company account. You can send any desired amount and we will convert it to SoulCams tokens accordingly. More information: [https://wiki.soulcams.com/index.php?title=Wire_transfer Purchasing tokens by Wire (bank transfer)]
  
 
==How can I contact you if I have a billing-related question?==
 
==How can I contact you if I have a billing-related question?==
Line 413: Line 200:
 
==What will appear on my credit card statement?==
 
==What will appear on my credit card statement?==
  
−
The following text will appear on your credit card statement: '''Fluffy Stone Media EU'''
+
The following text will appear on your credit card statement: '''FLS Media EU Germany'''
 +
 
 +
==I would like to change or update my card details. How can I do it?==
 +
 
 +
In order to change or update card details, you need to log in to your account and choose the credit card option (with any tokens package). At the next screen you will have the option to enter a new card by clicking on the existing card in the drop-down menu and choose New Card. You can also delete an existing card. Once deleted, you have the option to enter new details.
  
 
==Does your site save any of my credit card information?==
 
==Does your site save any of my credit card information?==
Line 419: Line 210:
 
Your transactions will be handled and processed by the industry leading billing company: '''SecurionPay'''. SoulCams.com will never store any of your credit card information.
 
Your transactions will be handled and processed by the industry leading billing company: '''SecurionPay'''. SoulCams.com will never store any of your credit card information.
  
−
=<font color="blue">'''<big>TECHNICAL QUESTIONS</big>'''</font>=
+
=<font color="darkblue">'''<big>TECHNICAL QUESTIONS</big>'''</font>=
  
 
==What is the best browser to use with SoulCams.com?==
 
==What is the best browser to use with SoulCams.com?==
  
−
We recommend Internet Explorer or Firefox but all other major '''browsers''' will work fine (Google Crome, Opera, Safari etc.). You will need to download and install the '''latest flash plugin'''. We also recommend a screen resolution of at least 1024x768 pixels for the best viewing experience.<br />
+
We recommend using '''Google Chrome''' or '''Firefox'''.
−
<br />
 
−
'''The following chart shows the download links of each browser and the link also where you can download the specified Flash Player plugin for each browser.'''<br />
 
  
 
{| border="2" cellpadding="2"
 
{| border="2" cellpadding="2"
−
! scope="col" width="200" | BROWSER NAME
+
! scope="col" width="200" | BROWSER  
−
! scope="col" width="260" | DOWNLOAD LINK
+
! scope="col" width="260" | DOWNLOAD PAGE
−
|-
 
−
|  Internet Explorer || [http://windows.microsoft.com/en-us/internet-explorer/download-ie download link]
 
 
|-
 
|-
 
|  Mozilla Firefox || [http://www.mozilla.com download link]  
 
|  Mozilla Firefox || [http://www.mozilla.com download link]  
 
|-
 
|-
 
|  Google Chrome || [https://www.google.com/chrome/browser/desktop/index.html download link]  
 
|  Google Chrome || [https://www.google.com/chrome/browser/desktop/index.html download link]  
−
|-
+
 
−
|  Opera || [http://www.opera.com/ download link]
 
−
|-
 
−
|  Safari || [http://www.apple.com/safari/download/ download link]
 
 
|}
 
|}
−
<br>
 
−
----
 
  
 
==Do I need to install any plugins to view the live performances?==
 
==Do I need to install any plugins to view the live performances?==
 
No, the only plugin you need is '''Flash Player'''. Click on [http://www.adobe.com/software/flash/about/ this link] to check if you have the '''latest Flash Player installed'''
 
No, the only plugin you need is '''Flash Player'''. Click on [http://www.adobe.com/software/flash/about/ this link] to check if you have the '''latest Flash Player installed'''
−
----
 
−
 
−
==I don't see anything when I try to access the videochat, what do I have to do?==
 
−
You only need Adobe Flash to view and chat with our models. Download and install the '''latest flash''' from [http://get.adobe.com/flashplayer/ this link]. It is also recommended to have the latest versions of your internet browser.
 
−
----
 
  
 
==I have problem viewing the live feeds==
 
==I have problem viewing the live feeds==
  
−
If you you experience any technical problem (you cannot access the models' camera feed, slow internet connection, etc) please do the followings:
+
If you experience any technical problem (you cannot access the models' camera feed, slow internet connection, etc) please do the followings:
−
<br /> 
 
  
 
* close all browser windows and '''restart your PC'''
 
* close all browser windows and '''restart your PC'''
−
* open the site from a '''different web browser''' (SoulCams.com is compatible with all web browsers).
+
* make sure to have the '''latest version of the browser''' you use. If you have an older version, please update it.
 +
* open the site from a '''different web browser''' (Please use either Google Chrome or Firefox).
 
* make sure your PC is not overloaded and there are '''no programs running, no other sites are opened in the background''' (downloader programs, other video streaming sites (e.g. YouTube)).
 
* make sure your PC is not overloaded and there are '''no programs running, no other sites are opened in the background''' (downloader programs, other video streaming sites (e.g. YouTube)).
 
* '''plug out''' your internet modem / router / internet USB stick, wait a minute, '''plug it in''' again then restart your PC
 
* '''plug out''' your internet modem / router / internet USB stick, wait a minute, '''plug it in''' again then restart your PC
−
* make sure you have the '''latest Adobe Flash plugin installed''' (you can check it [http://www.adobe.com/software/flash/about/ here])
 
−
* '''reinstall your Flash Player'''. Most of the time the '''crashed Flash Player''' causes problems with viewing live feeds. You can '''uninstall your Flash Player''' with a software but mind that if you have more browsers installed on your PC then it will remove all the specified Flash Player installed of each browser. Read the instruction of uninstalling the Flash Player and download the '''Flash Player uninstalling program''' from [http://kb2.adobe.com/cps/141/tn_14157.html this link]. If done then '''install again the specified Flash Player''' for your desired browser.
 
 
* '''delete''' [http://en.wikipedia.org/wiki/HTTP_cookie '''Cookies'''] and [http://en.wikipedia.org/wiki/Caches '''Caches'''] from your browser.
 
* '''delete''' [http://en.wikipedia.org/wiki/HTTP_cookie '''Cookies'''] and [http://en.wikipedia.org/wiki/Caches '''Caches'''] from your browser.
 
* use cable-type internet connection if possible. Wireless internet connections or mobile internet USB sticks will cause you so much trouble and cannot provide sufficient bandwidth.
 
* use cable-type internet connection if possible. Wireless internet connections or mobile internet USB sticks will cause you so much trouble and cannot provide sufficient bandwidth.
−
* scan your computer for viruses with an anti-virus software
+
* scan your computer for viruses with an anti-virus software
−
----
 
  
 
==How can I delete the cookies and caches from my browser?==
 
==How can I delete the cookies and caches from my browser?==
 +
*'''Cookie''' = web browsers (like Internet Explorer, Firefox, ...) use small text files called cookies to keep track of information (e.g login name) you provide on a site. If you open again the site then your browser will remember your information (e.g login name). [http://en.wikipedia.org/wiki/HTTP_cookie Click here] to read more about cookies.<br /> 
 +
*'''Cache''' = temporary files that are stored on your computer while you browse web pages so that the next time you visit the same page it loads faster. [http://en.wikipedia.org/wiki/HTTP_cookie Click here] to read more about caches.<br /> 
  
−
*'''Cookie''' = web browsers (like Internet Exploler, Firefox, ...) use small text files called cookies to keep track of information (e.g login name) you provide on a site. If you open again the site then your browser will remember your information (e.g login name). [http://en.wikipedia.org/wiki/HTTP_cookie Click here] to read more about cookies.<br />   
+
In some cases cookies and caches can cause browsing troubles or disorders during browsing, therefore '''they should be cleared occasionally'''. The following description shows how you can clear (delete) caches and cookies from each browser (the description is valid for the latest version of the browsers, if you have an earlier version then we advise you to update it)<br />   
−
*'''Cache''' = temporary files that are stored on your computer while you browse web pages so that the next time you visit the same page it loads faster. [http://en.wikipedia.org/wiki/HTTP_cookie Click here] to read more about caches.<br /> 
+
'''You can also check the following useful page that describes in great details on how to clear the caches in the different browsers:'''  [http://www.wikihow.com/Clear-Your-Browser%27s-Cache How to Clear Your Browser's Cache]
 +
 
 +
==How can I turn on my camera and/or microphone in private show?==
 +
 
 +
Please check out our [https://wiki.soulcams.com/index.php?title=How_to_activate_Cam2Cam_in_Private_show detailed guide on how to turn on your camera / microphone in private session]. If you do not want to read, you can watch a short video demonstration about it also.
  
−
In some cases cookies and caches can cause browsing troubles or disorders during browsing therefore '''they should be cleared occasionally'''. The following description shows how you can clear (delete) caches and cookies from each browser (the description is valid for the latest version of the browsers, if you have an earlier version then we advise you to update it)<br />
+
=<font color="darkblue">'''<big>CONTACT US</big>'''</font>=
  
−
'''You can also check the following useful page that describes in great details on how to clear the caches in the different browsers:''' [http://www.wikihow.com/Clear-Your-Browser%27s-Cache How to Clear Your Browser's Cache]
+
In case of any questions contact us via email and we will get back to your shortly. Please make sure to contact us '''from your registered email address''' any time you send us an email.
−
----
 
  
−
==My webcam / microphone did not work during the show, why?==
+
Our email address is: '''support@soulcams.com'''
−
<br>
 
−
'''First of all please check out the following site where you can see how to set up your camera in the Flash Player settings with illustrations and you also can test your camera there if it works properly or not''': [https://helpx.adobe.com/flash-player/kb/troubleshoot-webcam-issues-windows-flash.html Flash Player Help / Troubleshoot webcam issues]
 
−
<br />
 
−
<br>
 
−
Problems with cam2cam / voice2voice may happen because of different reasons, these are:
 
−
<br>
 
−
*'''your webcam / microphone is not set up properly in the flash player settings'''. You can check your flash settings in the following way: '''right-click''' on a performer's live cam picture and hit '''Settings''' <font color="red">'''(1.)'''</font>. Click on the '''webcam icon''' and check if your webcam or other video source is present <font color="red">'''(2.)'''</font>. To set up your microphone click on the '''microphone icon''' and check if the right microphone type is selected or not <font color="red">'''(3.)'''</font>. In the '''Privacy panel''' (second icon from left) make sure you select the '''ALLOW''' option and the '''REMEMBER''' option too <font color="red">'''(4.)'''</font>!
 
−
*'''you have a slow or unstable internet connection'''. Cam to cam requires more bandwidth on your part, especially more upload speed that may result in disconnection or a clogged up stream if the internet speed is not sufficient.
 
−
*'''you do not have the Flash Player installed or you are not using the latest version'''. Please mind that each internet browser requires different flash players installed and they are required to be updated too. You can check if you have the latest one [http://get.adobe.com/flashplayer/ here] (Note: Recent versions of the Google Chrome browser contains the latest flash player, there is no need to download or update the flash player.)
 
−
*'''other instant messenger programs are running at the background.''' Please always close yahoo messenger/Skype.... and other programs as well which may use your internet connection or may use your webcam/microphone.
 
−
*'''the Driver or Software of your webcam / webcam is not installed properly'''. Please check in other ways too if your webcam works or not, if not then uninstall and reinstall the driver of the webcam and try again.
 

Latest revision as of 14:14, 6 February 2024

This is the official FAQ page for Members

Contents

REGISTRATION

How can I go to private session, what do I need to do step by step?

  • First you need to create a member account, you can sign up by clicking on the FREE SIGNUP! text at the top-right corner of the site or click here. Choose a username (this is the name performers will see when you enter their room), choose a password you will easily remember later and add a valid, working email address where you are available.
  • If done then you will be redirected to the BUY TOKEN page. Please mind that as it is an online transaction you need to add your valid details in all cases for your own and our safety as well, transaction attempts with inappropriate details will be rejected!
  • choose a token package then provide the owner of the credit card you wish to use, the credit card number, the CVV2 number and the expiry date of it. If done then click on FINISH and wait for the answer from the Billing Service Provider. The transaction may be approved or declined:
  • If your transaction was approved (check your balance at the top of the page) then you can go to private session with the models (Standard and One-On-One), use the SPY feature (peek in their room). If you open the model's live chat room then you can see the Start Show button above her live camera picture. If you click on it, a pop-up window will come up and you can decide if you wish to go to private with Standard mode or One-on-One way

I'm concerned about giving out my e-mail address.

SoulCams never shares or sells your registration information, including your email address (You can read more about our Privacy Policy here), your email address is not displayed on our site, and our performers do not know your personal information. Of course, if you contact any of SoulCams' models and exchange your contact information, we can't prevent the chathost from sending you email, but that is your decision. In case you suspect that a model is sending you unsolicited emails (spam), please report it to us immediately. We have an internal messaging system which is free for all paid members, we suggest you use it instead of giving out your private e-mail address. We may also periodically use email to send you newsletters or special offers about the site. You can quit receiving newsletters from us any time. Also note that we send transaction confirmation emails to your registered email address, so it is really important to have a valid, working email address where you are available.

Is it safe to buy tokens?

Buying tokens is 100% secure, your transactions will be handled by the industry leading billing processors: Shift4 and 'Epoch. Confidential information (your name, card details, ..) are transmitted via encrypted channels (look for the "closed padlock" icon in your browser). Any personal information collected from you is kept strictly confidential and is for the limited purpose of identity verification to protect SoulCams from abusive behavior. Any payment information collected will never be used to charge you for anything, unless you specifically authorize us to.

The email address I gave at registration is wrong or not available any more. How can I add a new one?

Please log in to your member account and go to the SETTINGS menu. You can add your new email address where we send a confirmation link.

Where can I add the model's name who invited me to SoulCams.com?

Models can send you their individual referral link to signup on SoulCams. Just use the link to sign up and our system will detect the referrer model (the referral links look like this: https://www.soulcams.com/membersignup/?ref=XXXXX where XXXXX is the Model's username).

MEMBER ACCOUNT MANAGEMENT

I forgot my username or password

Click on the Forgot Password link and we will send you a new password (you can change it later)

Where can I change my password?

Log into your member account and click on SETTINGS menu to change your password. We recommend that you choose a strong password with the combination of letters and numbers.

How can I check my account balance?

Once you are logged in, check your balance at the top right corner of the page.

Am I allowed to give my member account password to any other person or to my favourite model?

We record each login attempts of member accounts for security reasons. If any unusual IP appears in your login history we may put your account on hold and ask you to contact our Support Team for verification. It is your responsibility to keep your passwords safe, if you give out your login information to anybody we cannot assure that your information will be protected. We also do not advise member to give out their password to models, if the model uses the member account for bad purposes (e.g bothering other models) then both the model and the member account will automatically be suspended (blocked). Models who log into a member's account are not allowed to spend any tokens from the member account balance, it is also prohibited for a model to vote, write messages, wishes with the member account. If it happens then we block both the model and the member account (in such cases contact us at support@soulcams.com, we will reactivate your member account and you will be asked to change your password to a new one.) Even if you have a serious relationship with a model we still do not recommend giving your password to models.

How long can I use my account?

Once you create a Member account it will be available for life even if no purchase happens on it.

Can I create and use multiple member accounts?

Yes, you may create as many member accounts as you wish.

Can I change my member username?

Unfortunately no, if you wish to have another member username, you can create a new one any time.

I got some free private show minutes from a Performer. How can I use them?

Performers may give you free minutes that you can use exclusively in their room for private show. Once you get free minutes from a performer you will get a message both to your inbuilt message system and registered email address. You need to spend at least 8 uninterrupted minutes in private show in order to use the free minutes you got. You need to have at least one, successful transaction in the last 60 days in order to receive free minutes from models. Note: you have 16 days to use the received free minutes. If you miss it then it will revert to the model. A separate sub-menu will list the models who you got free minutes from under the 'My page' main menu / 'Free minutes' sub-menu. Once you access a model's room you got free minutes from, a green text will appear at the top-right corner of the page.

I would like to get some extra tokens, how can I receive some?

Pay attention to our news as we usually provide opportunities for members to gain extra tokens.

I have several usernames (accounts), can models realize that these all belong to me?

No, models will not know about it, we never share any information (including your personal information) provided by you during the member account registration. The only way they can get more information about you if you share it with them. We recommend you never to share information like your real name, address, company you work with, e-mail address etc. with anyone on the internet.

I follow some models but I do not want to get notification emails if they come online, what can I do?

Log in to your member account and click on 'Following'. Uncheck the 'Notification' box under the model's profile picture to get rid of the notification emails.

How do I remove a Favorite Model?

Log into your member account, click on 'Following'. There are all the models you marked as favourite (follow). If you want to remove a performer then hit the Remove text under the performer's picture.

I'm banned from free chat. Why?

Please understand, that our models work hard to satisfy all customers, be kind with them and never ask for things they are not allowed to do and avoid being rude with them. It is the model's decision, they can ban guests from the free chat area if they feel like. If you think that a Model banned you without reason please contact us and we will investigate it.

What am I allowed to do and what not while I am online?

As a viewer you have to respect the online models so please be nice to them and do not make fun of them. Usage of dirty words, bothering them, begging for free show continuously will not lead to anything and the models will ignore you or ban you from their chat room. If you have a problem with a model (the model was rude to you without reason / the model’s behavior was unacceptable) or maybe with an other member or guest then contact us and we will investigate it and do the necessary steps. Bothering or annoying, trolling them make no sense, in such cases look for other models

While you are online you are NOT allowed to:

  • be rude with models / members (or guests) without any reason
  • offer them to send money outside SoulCams.com
  • encourage them to give you a show outside SoulCams.com
  • asking for personal details (name, address), telephone number, email address / instant messaging contact ways like Yahoo, Skype ...
  • record the model’s live camera feed / save pictures from their gallery and publish it anywhere
  • advertise any other webcam sites
  • flood the chat room or disrupt other users in any way

I see that some models have special badge. What do they mean exactly?

We have introduced a new listing-page, which should give a better overview of the online models and make your choice easier by displaying special tags and badges. We can now also highlight certain models or events and list them accordingly.

  • Model of the day: model(s) with the highest earning will get the badge and her profile picture will be listed on the first position.
  • Happy Birthday: models with birthdays will receive the badge, together with a prominent position on our listing page.
  • Recommended tag: this special tag is for the most talented and loyal models on SoulCams. Models with this tag will always appear on the top of the listing page.
  • New tag: all new models get this tag automatically. It stays on in the first 8 hours of their online presence. The might need some encouragement and help from you!
  • HappyH: models with the lowest per-minute price (15 tokens/min) are displayed with this badge. In most cases it is a promotion from the model and a way to drive more viewers to their room.
  • follow: it means that you marked the model as favorite in the past (follow).
  • match: you follow the model and she follows you too (you both marked each other as favorite)

How do I cancel my membership at SoulCams.com?

Please send us an email from your registered e-mail address including your username. However, it is unnecessary to cancel your membership, since there are no recurring fees. Your credit card will not be charged unless you initiate a transaction.

I want to unsubscribe from SoulCams newsletter, what do I have to do?

The easiest way is to disable Newsletter function is to click on menu 'SETTINGS' and uncheck the newsletter option. Alternatively you can send us an email from your registered email address as well with 'unsubscribe from newsletter' request.

COMMUNICATION WITH MODELS

How can I send messages to the models?

If you are a paying member then models can send you messages and you can send them too at menu Messages. You can also enclose images, links and send them to models. Sending messages is totally free of charge on SoulCams!

Can I get a notification when a performer is online?

You can mark your favourite performers by clicking on the 'Add to favorites' button in the chat panel. You will find your favourite performers under menu 'Following' in your member account. Any time your favorite model is online you will get an e-mail message. You can set the frequency of these notifications, by default you'll get one message per model every 24 hours. There is also an MSN-style pop-up that appears on the top-right corner of your browser.

PRIVATE SHOWS, SHOW TYPES, PRICES

How much do I have to pay for a private show?

First of all you need to buy tokens to be able to go to private session. The private show prices are not fix prices, models can set the price-per-minute for their shows. Any time you plan to take a girl to private session, a pop-up window will notify you about the model's per-minute prices (standard and 1on1 privates).
You can always check the prices before entering a private show, click on Start private button and a pop up window will notify you about the models' prices and will also allow you to select between the two show types. Your tokens are deducted on per-second basis. You can peek behind closed chatrooms using our Spy feature which has a fixed price of 10 tokens per minute.

What is the difference between Standard and One-on-One private shows?

STANDARD private show usually has a lower price and more members can join in at the same time. Members can not see each others' chat or communicate with each other. ONE-ON-ONE private show has a higher price, but we guarantee that you can enjoy full intimacy with your favorite model. During a ONE-ON-ONE show no other members can join the show or peek in

What does SPY function mean?

While a model is hiding her cam (for example: she is having a private show with a member) you can peek in the show at a lower cost than the Standard and One-on-One private session. Spy mode has a fix price at all models: 10 tokens / minute and available at those who enabled this function and are not in One-On-One private session. With spy feature you can watch and hear the live private show as if you were in a private session, the main difference is that you CANNOT have access to the private chat between the model and the member and you cannot type to the model. The button SPY is next to the Start private in the chatroom. The models can disable this function though.

Why can't I use Spy mode in some performers' room?

You can use the spy feature if the model is NOT in free chat so if she is either in standard private with someone else or in 'Hidden cam' mode. The spy feature also must be enabled by the model. They can decide to disable it.

I forgot to vote on the model after the private show, can I do it later?

To vote for a model you need to spend at least 10 minutes with them in private continuously (without interruption). Once you enter private, a VOTE button will appear on the top of the chat panel. A green bar will indicate if the 10 minutes have passed and the button will become active and you can vote for the model. You don't need to wait until the private show ends, however you can vote for the model after you quit the show in the Vote for a show menu in the menubar until midnight (Note: all times are GMT+2).

A model invited me to private conversation (PM), do I have to pay for that?

No, that is absolutely free, although the available time for standard members and guests is limited. Free private conversation means that the Model would like to separate you from the main free chat so others will not see your conversation. This is a great way for models to get customers know better. This feature is not the same as a private chat or private session!

What happens if I get disconnected during private show?

You will only be charged for the time spent in private. If you experience disconnections frequently please read the I have problem viewing the live feeds section or contact us for help.

Can models in non-nude categories get naked?

According to our rules, models in the Flirt/Talk only category can get naked during a private show, however they are not obliged to do that. It is their choice but please always make sure you talk it over in the free chat area first to avoid conflicts.

The model won't do what I asked for in private

Our models are free to decide what they will and will not do in private. Performers are not obligated to do anything you ask, but most are willing and happy to put on a show for you. The free chat is the perfect place to find out from the performer what she will and won't do. These are real people broadcasting from their homes live, and they will have different likes and dislikes. Please mind always to check first what main category the Model is in. Models in GIRLS category has to perform a naked show in private session if you ask for it. Tell your detailed wishes to the models in free chat first and ask them if they are willing to do it or not in private show. If the model will not do in private session as promised, report it to us through an email and we will investigate it. Models in FRIENDSHIP main category are here for chatting, flirting, they do not have to perform a nude show, although if the model tends to do it for you in private session then we will not punish her for it, it just depends on the model's decision. Please check the model's bio page too you are interested in and read what they are willing to do in paid private chat. You can also use the 'WISHLIST' feature to find a model for your special request.

VIP MEMBERSHIP

Please check out all the relevant information concerning the VIP status here: https://wiki.soulcams.com/index.php?title=VIP_membership

FAN CLUB

Models can set up their own Fan club and you can join and support the model on monthly basis by being a regular Fan club member of her!

You can join the models' Fan Club on their profile ('Join my Fan Club' button) beneath their profile picture.

Please always check out the model's profile page first to know what he/she offers for the Fan club membership!

Models are advised to upload unique images for Fan club members and fill out the special SoulCams Fan club interview. Once you become a Fan Club member of the selected model, you will see these contents on her profile. It is important to note that it is not mandatory for the models to upload images to the Fan Club folder or fill out the interview. However, they must provide something in exchange for your Fan club membership and they have to indicate and describe what they provide for Fan club members. They can offer you several other benefits based on their choice.

Joining a Model's Fan club may cost 299 tk/month; 499 tk/month or 999 tk/month based on the model's setting. This is the Fan Club membership for 30 days and it will be deducted from your member account token balance once you join the model's Fan club.

After 30 days, you can renew the Fan club manually.

As a Fan Club member, your votes after private shows will count double for the model (in case you are not a VIP member. If you are a VIP and Fan club member too at the same time, your vote still will mean 1 x 'double' point for the model).

You will see a list of your Fan club models by clicking on your member username and selecting 'My fan club models'. The day counter at the bottom-right part of their thumbnail will indicate how many days there are left from your Fan club membership.

LUCKY TICKET

Try your luck with SoulCams LUCKY TICKET and win bonus tokens! One lottery ticket has a fix price of 10 tokens.
When you buy a ticket, its price will be deducted from your member account balance. As soon as you win, it will be added to your member balance right away.

FEATURES

Do cam2cam and voice2voice features have fee?

No, they are totally free of charge on SoulCams.com!

Is it possible to open SoulCams from my mobile phone/tablet?

Yes! You can chat, go private, peek behind closed chatrooms with the spy feature and give tip to models using the mobile version of the site. Token purchase is also possible using the mobile version. Unfortunately you cannot use the cam2cam and voice2voice features yet in privates however you can hear the performers' audio (sound).

BILLING QUESTIONS

What cards do you accept for buying tokens?

We currently accept any credit or debit card with a MasterCard; Visa; Discover, Diners and JCB logos.

Can I buy tokens if I do not have a credit card?

Yes, you can. We have expanded our processors further giving even more and comfortable options to our members to top up their balance.

  • Sofort Banking: you can pay smoothly and securely. All you need to have are the details (PIN/TAN) of your online bank account at hand. Available for users from: Austria, Belgium, Germany, Italy, Netherlands, Poland, Spain, Switzerland
  • PaySafeCard: Buy paysafecard at over 450.000 sales outlets around the world and pay with it at thousands of online shops. You do not have to enter any personal information or bank account or credit card details. Your privacy remains completely protected at all times.

You can buy PaySafeCard in the following countries:

    • USA, Canada, Australia, New-Zealand, Argentina, Mexico, Peru, Uruguay
    • Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, UK
  • PayPal: you can use your PayPal balance to buy tokens on SoulCams.
  • Wire (bank transfer): You can purchase SoulCams tokens by sending a Bank Wire Transfer directly to our company account. You can send any desired amount and we will convert it to SoulCams tokens accordingly. More information: Purchasing tokens by Wire (bank transfer)

How can I contact you if I have a billing-related question?

With billing questions and concerns, please contact our customer support at support@soulcams.com. If you have question about an existing transaction, please provide the transaction ID in your email.

What will appear on my credit card statement?

The following text will appear on your credit card statement: FLS Media EU Germany

I would like to change or update my card details. How can I do it?

In order to change or update card details, you need to log in to your account and choose the credit card option (with any tokens package). At the next screen you will have the option to enter a new card by clicking on the existing card in the drop-down menu and choose New Card. You can also delete an existing card. Once deleted, you have the option to enter new details.

Does your site save any of my credit card information?

Your transactions will be handled and processed by the industry leading billing company: SecurionPay. SoulCams.com will never store any of your credit card information.

TECHNICAL QUESTIONS

What is the best browser to use with SoulCams.com?

We recommend using Google Chrome or Firefox.

BROWSER DOWNLOAD PAGE
Mozilla Firefox download link
Google Chrome download link

Do I need to install any plugins to view the live performances?

No, the only plugin you need is Flash Player. Click on this link to check if you have the latest Flash Player installed

I have problem viewing the live feeds

If you experience any technical problem (you cannot access the models' camera feed, slow internet connection, etc) please do the followings:

  • close all browser windows and restart your PC
  • make sure to have the latest version of the browser you use. If you have an older version, please update it.
  • open the site from a different web browser (Please use either Google Chrome or Firefox).
  • make sure your PC is not overloaded and there are no programs running, no other sites are opened in the background (downloader programs, other video streaming sites (e.g. YouTube)).
  • plug out your internet modem / router / internet USB stick, wait a minute, plug it in again then restart your PC
  • delete Cookies and Caches from your browser.
  • use cable-type internet connection if possible. Wireless internet connections or mobile internet USB sticks will cause you so much trouble and cannot provide sufficient bandwidth.
  • scan your computer for viruses with an anti-virus software

How can I delete the cookies and caches from my browser?

  • Cookie = web browsers (like Internet Explorer, Firefox, ...) use small text files called cookies to keep track of information (e.g login name) you provide on a site. If you open again the site then your browser will remember your information (e.g login name). Click here to read more about cookies.
  • Cache = temporary files that are stored on your computer while you browse web pages so that the next time you visit the same page it loads faster. Click here to read more about caches.

In some cases cookies and caches can cause browsing troubles or disorders during browsing, therefore they should be cleared occasionally. The following description shows how you can clear (delete) caches and cookies from each browser (the description is valid for the latest version of the browsers, if you have an earlier version then we advise you to update it)
You can also check the following useful page that describes in great details on how to clear the caches in the different browsers: How to Clear Your Browser's Cache

How can I turn on my camera and/or microphone in private show?

Please check out our detailed guide on how to turn on your camera / microphone in private session. If you do not want to read, you can watch a short video demonstration about it also.

CONTACT US

In case of any questions contact us via email and we will get back to your shortly. Please make sure to contact us from your registered email address any time you send us an email.

Our email address is: support@soulcams.com

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