Chargeback protection

A chargeback is when someone disputes a charge and the credit card company or bank reverses the payment.

All webcam sites have chargebacks. Thanks to our professional team, we usually filter out fraudulent transactions, however chargebacks cannot be avoided fully. Still, we are proud to say that the chargeback ratio of SoulCams is very low and we do our best to keep it as low as possible.

In case of chargebacks, the webcam site either reverses all the tips, privates / payments the performers have received, or honor those privates, tips / tokens and cover the chargeback.

We are glad to announce, that as of 1 Aug, 2019, we will cover chargebacks for Models. Every models take part in the chargeback protection program automatically. It means that your earnings are safe with us and if you happen to have a chargeback, we will cover it for you.

Note: taking part in planned fraud with a member and any kind of involvements in fraud that ends in chargeback(s) will still result in suspension of your account and stop of payouts.

Also note that, if a customer contacts us and complains on your show and the complaint is grounded, we still will need to deduct the amount from your stats.